Hyatt
Join us for this incredible opportunity to be part of our Front Desk team as a Front Desk Agent at Hyatt Regency Houston located in downtown. Not only will you be part of a rock-star team, but you’ll get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.
As a Front Office Agent, you are the first and last impression our guests have during their stay. In this highly visible and guest-facing role, you will greet guests with warmth, assist with check-in and check-out procedures, and serve as a key source of information about the hotel and surrounding area. Your welcoming presence and attention to detail directly shape the guest experience, creating moments of connection and exceptional service from arrival to departure.
Key responsibilities include but are not limited to:
Welcome guests and complete the registration process with accuracy and professionalism
Communicate hotel services, amenities, promotions, and local recommendations
Process payments, issue room keys, and handle guest requests efficiently
Respond to guest inquiries and resolve any concerns with empathy and urgency
Maintain a polished and professional appearance and demeanor at all times
Collaborate with other departments to ensure guest satisfaction and smooth operations
Uphold brand standards and contribute to a positive, supportive team culture
We offer excellent benefits:
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance with only 30 day waiting period!
401K with company match
Generous Paid Time Off policy
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meal during shift
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more