LHH Recruitment Solutions
Call Center Support Representative
LHH Recruitment Solutions, Louisville, Kentucky, us, 40201
The Patient Support Representative is set in a call center environment and supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.
A Day in the Life:
Support inbound and outbound phone lines for pharmacy
Answer calls, emails and other requests from patients and healthcare providers while meeting or exceeding service level goals
Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
Accurately and completely capture information and update systems appropriately
Be flexible, organized, and able to comply with constantly changing program business rules
Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution
Provide first call resolution where possible
Provide availability, tracking and shipping information for patient medication as needed
Report adverse events and product complaint inquires received
Execute day-to-day operations specific to the assigned programs
Maintain patient confidentiality at all times
A Few Details:
This is a contract position for re-enrollment and will go through the end of March 2026
Multiple shift times are available
Remote work after training available (depending on shift)
Pay Details:
$17.00 per hour
Search managed by:
Erin Sturgeon
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
A Day in the Life:
Support inbound and outbound phone lines for pharmacy
Answer calls, emails and other requests from patients and healthcare providers while meeting or exceeding service level goals
Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
Accurately and completely capture information and update systems appropriately
Be flexible, organized, and able to comply with constantly changing program business rules
Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution
Provide first call resolution where possible
Provide availability, tracking and shipping information for patient medication as needed
Report adverse events and product complaint inquires received
Execute day-to-day operations specific to the assigned programs
Maintain patient confidentiality at all times
A Few Details:
This is a contract position for re-enrollment and will go through the end of March 2026
Multiple shift times are available
Remote work after training available (depending on shift)
Pay Details:
$17.00 per hour
Search managed by:
Erin Sturgeon
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance