Service Access & Management, Inc.
Spanish Speaking Service Coordinator - Long-Term Support Services
Service Access & Management, Inc., Wilkes-Barre
Spanish Speaking Case Manager - Long Term Services & Supports (LTSS)
Start your career, shift your path, or grow your impact with SAM
Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.
About the Spanish Speaking Case Manager Role
As a Case Manager within our Long Term Services & Supports (LTSS) team, you'll play a vital role in supporting adults with physical disabilities to access the care and services they need to live with dignity-whether in a nursing facility or at home. This position is ideal for someone who is compassionate, organized, and comfortable navigating complex systems with empathy and clarity.
Starting Rate: $20.48/hour, per the current union agreement
Spanish Speaking Case Manager Core Responsibilities
We've found that people who are:
...tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.
Employee Benefits
This position is represented by a union and follows the terms of the collective bargaining agreement, which includes:
In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.
This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits.
Location & Schedule
This position is based in Luzerne County, PA. Work is primarily community-based and includes travel to homes and nursing facilities.
Office hours are Monday through Friday, 8:30 AM to 4:30 PM.
We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.
#ZR
Start your career, shift your path, or grow your impact with SAM
Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.
About the Spanish Speaking Case Manager Role
As a Case Manager within our Long Term Services & Supports (LTSS) team, you'll play a vital role in supporting adults with physical disabilities to access the care and services they need to live with dignity-whether in a nursing facility or at home. This position is ideal for someone who is compassionate, organized, and comfortable navigating complex systems with empathy and clarity.
Starting Rate: $20.48/hour, per the current union agreement
Spanish Speaking Case Manager Core Responsibilities
- Deliver culturally responsive, trauma-informed, person-centered care
- Conduct comprehensive assessments and develop individualized service plans
- Link individuals to authorized services and community supports
- Monitor participant satisfaction, safety, and adherence to service plans
- Ensure Medicaid eligibility is maintained and assist with resolving related issues
- Maintain accurate and timely documentation
- Collaborate with internal and external stakeholders to coordinate care
- Provide crisis intervention and support when necessary
- Bachelor's degree in social work, psychology, or a related human services field OR
- Three years of experience in a social service or healthcare-related setting OR
- Current Registered Nurse (RN)
- Ability to speak and write in Spanish
- Strong interpersonal and critical thinking skills
- Comfort with electronic documentation and remote communication
- A valid driver's license and reliable transportation
We've found that people who are:
- Passionate about advocacy and person-centered care
- Independent and self-motivated
- Tech-savvy and solutions-oriented
...tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.
Employee Benefits
This position is represented by a union and follows the terms of the collective bargaining agreement, which includes:
- Generous paid time off and sick leave
- Employer matching 401k - up to 5%
- Recognition and wellness initiatives and rewards
- Scheduled annual increases and longevity bonuses
- Healthcare and insurance options with employee contributions
In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.
This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits.
Location & Schedule
This position is based in Luzerne County, PA. Work is primarily community-based and includes travel to homes and nursing facilities.
Office hours are Monday through Friday, 8:30 AM to 4:30 PM.
We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.
#ZR