Sparks Group
Job Summary/Company : Sparks Group has partnered with a leading global insurance company to fill a direct hire opportunity for a Call Center Supervisor. If you have 3+ years of experience managing a team of 15 or more in a multi-channel customer support environment, this could be the perfect role for you. Apply today and call 703-620-6444.
Responsibilities:
Skills:
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This job is In-Person.
Pay Range: Salary $95,000.00 to $98,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play .
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
This Position Requires U.S. Citizenship
This Position May Either Require COVID-19 Vaccination or Regular Testing
Responsibilities:
- Supervise and coach team members; set performance expectations.
- Communicate business updates to keep the team informed and engaged.
- Ensure excellent customer service by managing staffing, resources, and processes.
- Collaborate on hiring, interviews, and new employee selection.
- Improve processes to reduce risks and enhance the customer experience.
- Monitor daily workloads and adjust resources to meet productivity and quality standards.
- Ensure compliance with policies (e.g., timesheets, performance reviews, risk reporting).
- Identify and promote sales opportunities within customer interactions.
- Work with leadership to enhance service delivery and implement improvements.
- Provide regular reporting on team performance and KPIs.
- Analyze customer trends and implement solutions.
- Coordinate with Workforce Planning to ensure proper staffing levels.
- Requires 2+ years leading a call/contact center
- Two years of college preferred
- LOMA 280 & 290 certification preferred
- Insurance experience (Life, Health, P&C) preferred
Skills:
- Strong leadership and team-building skills
- Process improvement and change management experience
- Customer-first mindset
- Strong communication and storytelling ability
- Data-driven decision-making and reporting skills
- Ability to handle challenging situations with professionalism
- Experience managing hybrid teams
- Skilled in time management, problem-solving, and staff development
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This job is In-Person.
Pay Range: Salary $95,000.00 to $98,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play .
-----------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
This Position Requires U.S. Citizenship
This Position May Either Require COVID-19 Vaccination or Regular Testing