OUR COMMUNITY CREDIT UNION
Member Service Representative 1
OUR COMMUNITY CREDIT UNION, Montesano, Washington, United States, 98563
Join OURCU: Now Hiring a Member Service Representative I in Montesano, WA
Deeply rooted in the communities we serve, OURCU is committed to delivering financial services with heart, integrity, and purpose. We're looking for a reliable, service-oriented individual to join our Montesano branch as a
Member Service Representative I , helping us continue our mission of supporting local families and businesses with exceptional financial services.
If you enjoy working with people, have a strong attention to detail, and want to grow professionally in a community-driven environment with a supportive workplace culture, this could be the perfect opportunity for you. We're hiring one person for this in-person role, and whether you're new to financial services or bringing previous experience, we'll provide the training and support to help you succeed.
What You'll Do:
As a Member Service Representative I, you'll be one of the first people our members interact with. You'll play an essential role in providing financial services with professionalism, accuracy, and care. You'll help members complete day-to-day transactions, offer guidance on products and services, and ensure every member leaves with a positive experience.
Here's how you'll make an impact:
Handle financial transactions: Process deposits, withdrawals, loan payments, cash advances, and cashier's checks with accuracy and efficiency.
Ensure daily accuracy: Balance your cash drawer each day, verify transaction totals, and resolve discrepancies promptly.
Provide account support: Assist members with account updates like address or name changes, and respond to questions about products, services, and policies.
Deliver excellent service: Greet members promptly, maintain a professional appearance, and provide friendly, informed service at every interaction.
Support branch operations: Perform drive-up or night drop functions, maintain a clean and secure workstation, and support teammates as needed.
Promote financial solutions: Actively listen to member needs and offer products and services that support their financial goals.
Who We're Looking For:
We're looking for someone who's dependable, detail-oriented, and eager to learn. If you're passionate about helping others and take initiative in your work, you'll fit right in with our team!
Key Qualifications:
Previous cash-handling and customer service experience strongly preferred
High school diploma or GED required
Excellent communication skills and a professional, team-oriented attitude
Comfort using basic office technology such as Microsoft Word, Excel, adding machines, and cash counters
Strong attention to detail, with basic math skills and the ability to work in a fast-paced environment
Ability to stand for long periods and lift up to 30 lbs occasionally (e.g., coin bags)
Why YOU Should Join OURCU:
At OURCU, we're focused on people, not profits. We build long-term relationships with our members and support each other along the way. Our team-first culture means you'll have the tools, training, and encouragement you need to succeed.
We offer:
Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development: Tuition assistance and career growth support
Additional perks, including:
Free Employee Assistance Program (EAP)
Gym reimbursement to support your physical health
Discounted VISA rates and enhanced checking accounts
Opportunities to engage through a variety of employee-led committees
A people-first culture rooted in trust, collaboration, and community service
Location:
This is a full-time, in-person role based at our Montesano, WA branch.
Ready to Make a Difference?
If you're ready to grow your career in a role that supports local families and businesses, we encourage you to apply today. Join a team that values your reliability, celebrates your contributions, and is committed to serving the community with heart and integrity.
OURCU – Serving members with heart, integrity, and local pride!
OURCU is an Equal Opportunity Employer.
If you require accommodations during the application process, please contact
hrteam@ourcu.com .
OURCU participates in E-Verify to confirm employment eligibility.
Deeply rooted in the communities we serve, OURCU is committed to delivering financial services with heart, integrity, and purpose. We're looking for a reliable, service-oriented individual to join our Montesano branch as a
Member Service Representative I , helping us continue our mission of supporting local families and businesses with exceptional financial services.
If you enjoy working with people, have a strong attention to detail, and want to grow professionally in a community-driven environment with a supportive workplace culture, this could be the perfect opportunity for you. We're hiring one person for this in-person role, and whether you're new to financial services or bringing previous experience, we'll provide the training and support to help you succeed.
What You'll Do:
As a Member Service Representative I, you'll be one of the first people our members interact with. You'll play an essential role in providing financial services with professionalism, accuracy, and care. You'll help members complete day-to-day transactions, offer guidance on products and services, and ensure every member leaves with a positive experience.
Here's how you'll make an impact:
Handle financial transactions: Process deposits, withdrawals, loan payments, cash advances, and cashier's checks with accuracy and efficiency.
Ensure daily accuracy: Balance your cash drawer each day, verify transaction totals, and resolve discrepancies promptly.
Provide account support: Assist members with account updates like address or name changes, and respond to questions about products, services, and policies.
Deliver excellent service: Greet members promptly, maintain a professional appearance, and provide friendly, informed service at every interaction.
Support branch operations: Perform drive-up or night drop functions, maintain a clean and secure workstation, and support teammates as needed.
Promote financial solutions: Actively listen to member needs and offer products and services that support their financial goals.
Who We're Looking For:
We're looking for someone who's dependable, detail-oriented, and eager to learn. If you're passionate about helping others and take initiative in your work, you'll fit right in with our team!
Key Qualifications:
Previous cash-handling and customer service experience strongly preferred
High school diploma or GED required
Excellent communication skills and a professional, team-oriented attitude
Comfort using basic office technology such as Microsoft Word, Excel, adding machines, and cash counters
Strong attention to detail, with basic math skills and the ability to work in a fast-paced environment
Ability to stand for long periods and lift up to 30 lbs occasionally (e.g., coin bags)
Why YOU Should Join OURCU:
At OURCU, we're focused on people, not profits. We build long-term relationships with our members and support each other along the way. Our team-first culture means you'll have the tools, training, and encouragement you need to succeed.
We offer:
Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development: Tuition assistance and career growth support
Additional perks, including:
Free Employee Assistance Program (EAP)
Gym reimbursement to support your physical health
Discounted VISA rates and enhanced checking accounts
Opportunities to engage through a variety of employee-led committees
A people-first culture rooted in trust, collaboration, and community service
Location:
This is a full-time, in-person role based at our Montesano, WA branch.
Ready to Make a Difference?
If you're ready to grow your career in a role that supports local families and businesses, we encourage you to apply today. Join a team that values your reliability, celebrates your contributions, and is committed to serving the community with heart and integrity.
OURCU – Serving members with heart, integrity, and local pride!
OURCU is an Equal Opportunity Employer.
If you require accommodations during the application process, please contact
hrteam@ourcu.com .
OURCU participates in E-Verify to confirm employment eligibility.