Member Service Representative 1

Join OURCU: Now Hiring a Member Service Representative I in Shelton, WA

At OURCU, we believe in People Helping People . We're more than a credit union- we're a trusted partner in our members' financial lives, built on care, accuracy, choice, and solutions.

We're seeking a Member Service Representative I who thrives in a team, brings a positive attitude every day, and finds real satisfaction helping both members and coworkers succeed.

What You'll Do:

As a Member Service Representative, you'll handle daily transactions while providing clear, helpful guidance on our products and services. Your focus will be on delivering reliable support and ensuring every member has a positive and efficient experience.

How you'll make an impact:

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• Process transactions : deposits, withdrawals, loan payments, cash advances, cashier's checks-efficiently and accurately
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• Keep things balanced : maintain your cash drawer and resolve discrepancies promptly
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• Support member needs : update accounts, respond to questions, and provide informed guidance
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• Deliver outstanding service : create a welcoming, respectful environment for every member
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• Keep operations smooth : assist with drive-up and night-drop services, maintain a secure workspace, and support your team
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• Promote financial wellness : listen carefully to member goals and recommend helpful products or services
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You'll succeed if you are:

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• Friendly, positive, and professional
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• Dependable with strong attention to detail
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• Able to think critically and multitask calmly in a fast-paced environment
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• Focused on listening first, then finding the right solution
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• A team player who steps up to help wherever needed
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Required skills and experience:

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• Previous cash-handling and customer service experience (strongly preferred)
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• High school diploma or GED required
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• Strong communication skills and a team-oriented attitude
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• Comfortable using basic office technology (Microsoft Suite, adding machines, cash counters)
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• Able to stand for long periods and occasionally lift up to 30 lbs
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• Bilingual a plus!
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Why Join OURCU?

At OURCU, people come first. We build long-term relationships with our members and support one another along the way. Our people-first culture means you'll have the tools, training, and encouragement to thrive.

We offer:

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• Medical, dental, and vision insurance
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• Employer-paid life and long-term disability insurance
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• 401(k) plan with generous OURCU contributions
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• Paid Time Off: vacation, sick leave, and 12 paid holidays annually
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• Professional development: Tuition assistance and career growth support
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• Additional perks, including:n
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  • Free Employee Assistance Program (EAP)
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  • Gym reimbursement to support your physical health
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  • Discounted VISA rates and enhanced checking accounts
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  • Opportunities to engage through a variety of employee-led committees
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• A people-first culture rooted in trust, collaboration, and community service
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Location

This is a full-time, in-person role based at our Mountain View branch in Shelton, WA.

Ready to Make a Difference?

If you're ready to grow your career supporting local families and businesses, we encourage you to apply. Join a team that values your reliability, celebrates your contributions, and serves the community with heart and integrity.

OURCU- Serving members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer.

As part of our employment process we require a criminal background check and credit check.