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OUR COMMUNITY CREDIT UNION

Member Service Representative 1

OUR COMMUNITY CREDIT UNION, Shelton, Washington, United States, 98584

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Join OURCU: Now Hiring a Member Service Representative I in Shelton, WA

At OURCU, we believe in

People Helping People . We're more than a credit union- we're a trusted partner in our members' financial lives, built on care, accuracy, choice, and solutions.

We're seeking a

Member Service Representative I

who thrives in a team, brings a positive attitude every day, and finds real satisfaction helping both members and coworkers succeed.

What You'll Do:

As a Member Service Representative, you'll handle daily transactions while providing clear, helpful guidance on our products and services. Your focus will be on delivering reliable support and ensuring every member has a positive and efficient experience.

How you'll make an impact:

Process transactions : deposits, withdrawals, loan payments, cash advances, cashier's checks-efficiently and accurately

Keep things balanced : maintain your cash drawer and resolve discrepancies promptly

Support member needs : update accounts, respond to questions, and provide informed guidance

Deliver outstanding service : create a welcoming, respectful environment for every member

Keep operations smooth : assist with drive-up and night-drop services, maintain a secure workspace, and support your team

Promote financial wellness : listen carefully to member goals and recommend helpful products or services

You'll succeed if you are:

Friendly, positive, and professional

Dependable with strong attention to detail

Able to think critically and multitask calmly in a fast-paced environment

Focused on listening first, then finding the right solution

A team player who steps up to help wherever needed

Required skills and experience:

Previous cash-handling and customer service experience (strongly preferred)

High school diploma or GED required

Strong communication skills and a team-oriented attitude

Comfortable using basic office technology (Microsoft Suite, adding machines, cash counters)

Able to stand for long periods and occasionally lift up to 30 lbs

Bilingual a plus!

Why Join OURCU?

At OURCU, people come first. We build long-term relationships with our members and support one another along the way. Our people-first culture means you'll have the tools, training, and encouragement to thrive.

We offer:

Medical, dental, and vision insurance

Employer-paid life and long-term disability insurance

401(k) plan with generous OURCU contributions

Paid Time Off: vacation, sick leave, and 12 paid holidays annually

Professional development: Tuition assistance and career growth support

Additional perks, including:

Free Employee Assistance Program (EAP)

Gym reimbursement to support your physical health

Discounted VISA rates and enhanced checking accounts

Opportunities to engage through a variety of employee-led committees

A people-first culture rooted in trust, collaboration, and community service

Location

This is a full-time, in-person role based at our Mountain View branch in Shelton, WA.

Ready to Make a Difference?

If you're ready to grow your career supporting local families and businesses, we encourage you to apply. Join a team that values your reliability, celebrates your contributions, and serves the community with heart and integrity.

OURCU- Serving members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer.

As part of our employment process we require a criminal background check and credit check.