OUR COMMUNITY CREDIT UNION
Member Service Representative 1
OUR COMMUNITY CREDIT UNION, Shelton, Washington, United States, 98584
Join OURCU: Now Hiring a Member Service Representative I in Shelton, WA
At OURCU, we believe in
People Helping People . We're more than a credit union- we're a trusted partner in our members' financial lives, built on care, accuracy, choice, and solutions.
We're seeking a
Member Service Representative I
who thrives in a team, brings a positive attitude every day, and finds real satisfaction helping both members and coworkers succeed.
What You'll Do:
As a Member Service Representative, you'll handle daily transactions while providing clear, helpful guidance on our products and services. Your focus will be on delivering reliable support and ensuring every member has a positive and efficient experience.
How you'll make an impact:
Process transactions : deposits, withdrawals, loan payments, cash advances, cashier's checks-efficiently and accurately
Keep things balanced : maintain your cash drawer and resolve discrepancies promptly
Support member needs : update accounts, respond to questions, and provide informed guidance
Deliver outstanding service : create a welcoming, respectful environment for every member
Keep operations smooth : assist with drive-up and night-drop services, maintain a secure workspace, and support your team
Promote financial wellness : listen carefully to member goals and recommend helpful products or services
You'll succeed if you are:
Friendly, positive, and professional
Dependable with strong attention to detail
Able to think critically and multitask calmly in a fast-paced environment
Focused on listening first, then finding the right solution
A team player who steps up to help wherever needed
Required skills and experience:
Previous cash-handling and customer service experience (strongly preferred)
High school diploma or GED required
Strong communication skills and a team-oriented attitude
Comfortable using basic office technology (Microsoft Suite, adding machines, cash counters)
Able to stand for long periods and occasionally lift up to 30 lbs
Bilingual a plus!
Why Join OURCU?
At OURCU, people come first. We build long-term relationships with our members and support one another along the way. Our people-first culture means you'll have the tools, training, and encouragement to thrive.
We offer:
Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development: Tuition assistance and career growth support
Additional perks, including:
Free Employee Assistance Program (EAP)
Gym reimbursement to support your physical health
Discounted VISA rates and enhanced checking accounts
Opportunities to engage through a variety of employee-led committees
A people-first culture rooted in trust, collaboration, and community service
Location
This is a full-time, in-person role based at our Mountain View branch in Shelton, WA.
Ready to Make a Difference?
If you're ready to grow your career supporting local families and businesses, we encourage you to apply. Join a team that values your reliability, celebrates your contributions, and serves the community with heart and integrity.
OURCU- Serving members with heart, integrity, and local pride!
OURCU is an Equal Opportunity Employer.
As part of our employment process we require a criminal background check and credit check.
At OURCU, we believe in
People Helping People . We're more than a credit union- we're a trusted partner in our members' financial lives, built on care, accuracy, choice, and solutions.
We're seeking a
Member Service Representative I
who thrives in a team, brings a positive attitude every day, and finds real satisfaction helping both members and coworkers succeed.
What You'll Do:
As a Member Service Representative, you'll handle daily transactions while providing clear, helpful guidance on our products and services. Your focus will be on delivering reliable support and ensuring every member has a positive and efficient experience.
How you'll make an impact:
Process transactions : deposits, withdrawals, loan payments, cash advances, cashier's checks-efficiently and accurately
Keep things balanced : maintain your cash drawer and resolve discrepancies promptly
Support member needs : update accounts, respond to questions, and provide informed guidance
Deliver outstanding service : create a welcoming, respectful environment for every member
Keep operations smooth : assist with drive-up and night-drop services, maintain a secure workspace, and support your team
Promote financial wellness : listen carefully to member goals and recommend helpful products or services
You'll succeed if you are:
Friendly, positive, and professional
Dependable with strong attention to detail
Able to think critically and multitask calmly in a fast-paced environment
Focused on listening first, then finding the right solution
A team player who steps up to help wherever needed
Required skills and experience:
Previous cash-handling and customer service experience (strongly preferred)
High school diploma or GED required
Strong communication skills and a team-oriented attitude
Comfortable using basic office technology (Microsoft Suite, adding machines, cash counters)
Able to stand for long periods and occasionally lift up to 30 lbs
Bilingual a plus!
Why Join OURCU?
At OURCU, people come first. We build long-term relationships with our members and support one another along the way. Our people-first culture means you'll have the tools, training, and encouragement to thrive.
We offer:
Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development: Tuition assistance and career growth support
Additional perks, including:
Free Employee Assistance Program (EAP)
Gym reimbursement to support your physical health
Discounted VISA rates and enhanced checking accounts
Opportunities to engage through a variety of employee-led committees
A people-first culture rooted in trust, collaboration, and community service
Location
This is a full-time, in-person role based at our Mountain View branch in Shelton, WA.
Ready to Make a Difference?
If you're ready to grow your career supporting local families and businesses, we encourage you to apply. Join a team that values your reliability, celebrates your contributions, and serves the community with heart and integrity.
OURCU- Serving members with heart, integrity, and local pride!
OURCU is an Equal Opportunity Employer.
As part of our employment process we require a criminal background check and credit check.