Pasona NA
Product Support Engineer - 58128 Job Num: 58128
h5
Job Description
Position:
Product Support Engineer
Employment: Permanent
Salary Range: $89,000.00 - $125,000.00
Office Location: San Jose, CA
Start: ASAP
Working Style: Office
Industrial: Robotics
There is no Visa sponsorship available
Responsibilities:
Supports customer field engineers and technicians remotely to resolve technical problems Gathers and analyzes the field data to provide targeted technical support Provides clear and coherent technical advice and recommendations to OEM and / or end users Provides on-site support for troubleshooting field issues as needed Responds to customer email inquiries in a timely, courteous, and professional manner Performs troubleshooting activities independently or with minimum supervision and guidance Performs software log analysis and derive solutions based on the findings Troubleshoots electrical and mechanical failures and malfunctions and reports findings Collaborate with overseas customer support centers and help resolve customer issues at the OEM/Fab level as needed Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed. Provides training for new customers to operate, troubleshoot and maintain Robotics products Takes an integral part in planning and executing process improvement initiatives with the organization Responsibilities may require domestic and international travel 3 to 5% of the time Required Skills:
Excellent troubleshooting skills Mechanical, electrical and software knowledge Basic understanding of quality concepts and principles Proficient with instrumentation and computer tools for data collection (serial data loggers) Must be able to multi-task, adapt to change, and work within a team Excellent verbal and written communication skills are required Must be able to interpret engineering drawings and specifications Excellent negotiation and communication skills Proficiency in Japanese is a plus (not a requirement)
Experience Level : 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree
Education : B.S. in ME, EE, CompE, or Mfg. Engineering
Travel : Must be willing and able to travel domestically/internationally 3-5% of the time
To apply please email resume to sthe@pasona.com
Job Details
City:
San Jose State:
CA Job Type:
Permanent Job Salary High:
125000.00 Salary Low:
89000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins;Life Ins
Contact Information
Job Owner:
Stefanie He Job Owner Email :
sthe@pasona.com
Job Description
Position:
Product Support Engineer
Employment: Permanent
Salary Range: $89,000.00 - $125,000.00
Office Location: San Jose, CA
Start: ASAP
Working Style: Office
Industrial: Robotics
There is no Visa sponsorship available
Responsibilities:
Supports customer field engineers and technicians remotely to resolve technical problems Gathers and analyzes the field data to provide targeted technical support Provides clear and coherent technical advice and recommendations to OEM and / or end users Provides on-site support for troubleshooting field issues as needed Responds to customer email inquiries in a timely, courteous, and professional manner Performs troubleshooting activities independently or with minimum supervision and guidance Performs software log analysis and derive solutions based on the findings Troubleshoots electrical and mechanical failures and malfunctions and reports findings Collaborate with overseas customer support centers and help resolve customer issues at the OEM/Fab level as needed Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed. Provides training for new customers to operate, troubleshoot and maintain Robotics products Takes an integral part in planning and executing process improvement initiatives with the organization Responsibilities may require domestic and international travel 3 to 5% of the time Required Skills:
Excellent troubleshooting skills Mechanical, electrical and software knowledge Basic understanding of quality concepts and principles Proficient with instrumentation and computer tools for data collection (serial data loggers) Must be able to multi-task, adapt to change, and work within a team Excellent verbal and written communication skills are required Must be able to interpret engineering drawings and specifications Excellent negotiation and communication skills Proficiency in Japanese is a plus (not a requirement)
Experience Level : 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree
Education : B.S. in ME, EE, CompE, or Mfg. Engineering
Travel : Must be willing and able to travel domestically/internationally 3-5% of the time
To apply please email resume to sthe@pasona.com
Job Details
City:
San Jose State:
CA Job Type:
Permanent Job Salary High:
125000.00 Salary Low:
89000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins;Life Ins
Contact Information
Job Owner:
Stefanie He Job Owner Email :
sthe@pasona.com