Compass Group
Job Summary
Working as a Senior Meeting and Event Planner, you are responsible for Guest Services for a Conference Center. You will oversee a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with a high level of customer services. Additionally, you will be responsible for the following: Key Responsibilities: Plans and communicates to all departments the expressed need of the customer Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments Acts as a liaison between the Conference Center and all customers Prepares all group service orders by using room reservation software Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests. Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system Preferred Qualifications: Bachelor's degree preferred but not necessary if candidate has related conference services experience Have at least five years hotel or conference center experience Abreast of industry trends Superior quantitative, oral and written communications and problem-solving/strategizing skills Excellent overall computer skills with advanced knowledge of Excel and PowerPoint Proactive mindset to anticipate and support changes in our business Conformity to the highest standards of personal integrity and ethical behavior Exceptional customer service abilities Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,
click here
for paid time off benefits information. Req ID: 1451593
Working as a Senior Meeting and Event Planner, you are responsible for Guest Services for a Conference Center. You will oversee a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with a high level of customer services. Additionally, you will be responsible for the following: Key Responsibilities: Plans and communicates to all departments the expressed need of the customer Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments Acts as a liaison between the Conference Center and all customers Prepares all group service orders by using room reservation software Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests. Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system Preferred Qualifications: Bachelor's degree preferred but not necessary if candidate has related conference services experience Have at least five years hotel or conference center experience Abreast of industry trends Superior quantitative, oral and written communications and problem-solving/strategizing skills Excellent overall computer skills with advanced knowledge of Excel and PowerPoint Proactive mindset to anticipate and support changes in our business Conformity to the highest standards of personal integrity and ethical behavior Exceptional customer service abilities Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,
click here
for paid time off benefits information. Req ID: 1451593