Customer Service Specialist

Customer Service Specialist
Department: Vibes And Verbs
Employment Type: Full Time
Location: Boston, MA
Compensation: $60,000 - $67,000 / year
Description
We are seeking a Customer Service Specialist to join our dynamic team in Boston, MA. This role is ideal for a professional who excels in problem-solving, communication, and building rapport with customers. The successful candidate will handle inquiries, resolve issues efficiently, and ensure that every customer interaction reflects our commitment to excellence.
Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate product and service information to clients
• Resolve customer issues efficiently while maintaining a positive and professional attitude
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction and operational efficiency
• Identify opportunities for process improvement and enhanced customer experience

Skills, Knowledge and Expertise

• High school diploma or equivalent; bachelor's degree preferred
• Minimum of 2 years' experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office Suite and CRM software
• Ability to work independently and as part of a team in a fast-paced environment

Benefits

• Competitive salary ($60,000 - $67,000 per year)
• Opportunities for professional growth and career advancement
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative work environment
• Ongoing training and skill development programs