Carter Motors
At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Carter Subaru in Ballard is looking for a Customer Experience Representative to join our team! The Customer Experience Representative plays a key role in creating a welcoming and efficient environment for our customers. This position is responsible for ensuring every customer interaction-whether in person or over the phone-is handled with professionalism, accuracy, and care. In addition to managing front-desk operations, the Customer Experience Representative supports the service department with payment processing, loaner vehicle coordination, and timely communication with customers.
Pay is $25.00 per hour
Schedule - TBD
What We Offer
Responsibilities
Carter Motors is a proud equal opportunities employer ; we do not deny employment based on race, ethnicity, national origin, disabilities, or any other protected characteristics. We are a drug free workplace ; all employees are held to this standard to be free from the effects of drugs and/or alcohol while on duty. Carter Motors also participates in fair chance hiring practices ; candidates with a criminal history will undergo an individualized assessment post-offer.
Pay Range: $25 per hour
Carter Subaru in Ballard is looking for a Customer Experience Representative to join our team! The Customer Experience Representative plays a key role in creating a welcoming and efficient environment for our customers. This position is responsible for ensuring every customer interaction-whether in person or over the phone-is handled with professionalism, accuracy, and care. In addition to managing front-desk operations, the Customer Experience Representative supports the service department with payment processing, loaner vehicle coordination, and timely communication with customers.
Pay is $25.00 per hour
Schedule - TBD
What We Offer
- Competitive compensation plans
- Medical, Dental & Vision after 30 days of employment
- 401(k) + Company Match Plan after 90 days of employment
- AFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance Discount
- 529 College Savings Plan
- Paid time off after 90 days of employment
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Discount Program
- Discounts on products and services
Responsibilities
- Customer Interaction & Service Support
- Greet customers promptly and courteously upon arrival.
- Listen to customer needs and ensure they are directed to the correct department or team member.
- Provide clear, accurate, and timely updates to customers regarding their service appointments or vehicle status.
- Cashiering
- Process customer payments accurately and efficiently, including cash, credit card, and other approved payment methods.
- Issue receipts and handle payment inquiries professionally.
- Maintain accurate cash drawer balances and follow all dealership cash-handling procedures.
- Loaner Vehicle Agreements
- Prepare, review, and process loaner vehicle agreements with customers.
- Verify required documentation such as driver's license and insurance.
- Inspect and record the condition of loaner vehicles before release and upon return.
- Call Handling
- Answer incoming calls promptly, routing them to the correct department or providing requested information directly.
- Return customer calls in a timely manner, addressing questions or concerns with professionalism.
- Maintain accurate records of customer interactions and follow-up commitments.
- Administrative Duties
- Update customer records in the dealership management system.
- Assist with scheduling service appointments when needed.
- Support the service department with additional administrative or clerical tasks as assigned.
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service, cashiering, or receptionist experience preferred.
- Strong communication and interpersonal skills.
- Proficient with computers and capable of learning dealership management software.
- Ability to multitask in a fast-paced environment.
- Professional demeanor and appearance.
Carter Motors is a proud equal opportunities employer ; we do not deny employment based on race, ethnicity, national origin, disabilities, or any other protected characteristics. We are a drug free workplace ; all employees are held to this standard to be free from the effects of drugs and/or alcohol while on duty. Carter Motors also participates in fair chance hiring practices ; candidates with a criminal history will undergo an individualized assessment post-offer.
Pay Range: $25 per hour