Novalink Solutions
Business Analyst Jr - Hybrid Nasville, TN
Novalink Solutions, Nashville, Tennessee, United States, 37247
Job Description
Job Overview
The Tennessee Corrections Institute (TCI) is seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This role combines business analysis and IT coordination, which is ideal for someone who enjoys both project work and solving day-to-day technology challenges in a small but impactful government agency. TCI is also seeking someone who can be our front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state's "big" IT department, called Strategic Technology Solutions).
Responsibilities
Jail Data Project
(75%)
Interview stakeholders from 123 county jails, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points. Document needs, risks, and recommendations for a cloud-based clearinghouse. Support steering committee facilitation and timeline tracking. Assist with vendor research and technology feasibility summaries. Draft reports and summaries for leadership. IT Support and Coordination
(25%)
Serve as primary point of contact for internal IT needs Submit and monitor help-desk tickets in ServiceNow Track and update IT inventory (30-person department) Input data into state systems (Planview, Archer, SharePoint, etc.) Assist with website maintenance Help ensure compliance with state IT policies Experience
1 - 3 years of experience in business analysis, project management, or IT support Excellent communication and organizational skills Comfortable leading interviews, taking notes, and working independently Proficient in Microsoft Office and able to learn new systems quickly Must pass a criminal history check and drug screening Willingness to travel in Tennessee
Preferred Location:
This role involves interaction with local law enforcement and government offices and requires some in-person meetings and travel within Tennessee. Candidates based in Tennessee are strongly preferred, especially those within reasonable commuting distance of Nashville or Jackson, Tennessee.
Requirements
Type Category
Qualification
Description
Competency
Required
Skills
Database
MySQL
Novice (1-3 Years)
No
Skills
Others
Project management
Novice (1-3 Years)
Yes
Skills
Tools
Microsoft Office Professional
Proficient (4-6 Years)
Yes
The Tennessee Corrections Institute (TCI) is seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This role combines business analysis and IT coordination, which is ideal for someone who enjoys both project work and solving day-to-day technology challenges in a small but impactful government agency. TCI is also seeking someone who can be our front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state's "big" IT department, called Strategic Technology Solutions).
Responsibilities
Jail Data Project
(75%)
Interview stakeholders from 123 county jails, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points. Document needs, risks, and recommendations for a cloud-based clearinghouse. Support steering committee facilitation and timeline tracking. Assist with vendor research and technology feasibility summaries. Draft reports and summaries for leadership. IT Support and Coordination
(25%)
Serve as primary point of contact for internal IT needs Submit and monitor help-desk tickets in ServiceNow Track and update IT inventory (30-person department) Input data into state systems (Planview, Archer, SharePoint, etc.) Assist with website maintenance Help ensure compliance with state IT policies Experience
1 - 3 years of experience in business analysis, project management, or IT support Excellent communication and organizational skills Comfortable leading interviews, taking notes, and working independently Proficient in Microsoft Office and able to learn new systems quickly Must pass a criminal history check and drug screening Willingness to travel in Tennessee
Preferred Location:
This role involves interaction with local law enforcement and government offices and requires some in-person meetings and travel within Tennessee. Candidates based in Tennessee are strongly preferred, especially those within reasonable commuting distance of Nashville or Jackson, Tennessee.
Requirements
Type Category
Qualification
Description
Competency
Required
Skills
Database
MySQL
Novice (1-3 Years)
No
Skills
Others
Project management
Novice (1-3 Years)
Yes
Skills
Tools
Microsoft Office Professional
Proficient (4-6 Years)
Yes