Hilton Grand Vacations
Rooms Controller
Work for a winning team that now offers Day One Benefits and Daily Pay* Under supervision, the Rooms Controller maintains daily room inventory and room assignments, handles pre-registration calls to guests when rooms become available, and handles pre-arrival calls for high occupancy days, while also performing the functions of a Front Desk Agent. Job functions Handles incoming telephone calls by screening, transferring and answering in a professional, timely, and efficient manner. Takes messages for members, owners, and guests, as appropriate Builds, confirms, and cancels reservations Ensures all pending arrival information is accurate (i.e. check rates, and prepare upcoming arrival packets with informative materials Logs, delivers, and monitors wake-up call requests Ensures service request tickets are received by dispatch housekeepers and facilities, using radios, and follow-up with guests to ensure happiness within the established timeframe Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shops, and laundry) Communicates with all internal departments including PBX, housekeeping, facilities, and security via telephone and email Restocks and list items that need to be ordered, conducts daily buckets checks, and completes special projects Conducts pre-arrival calls based on management request Coordinates guest room changes based on request Works with VIP check-in to assign rooms based on preference Qualifications This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices. Communicates efficiently with others, analyzes and resolves problems, maintains effective working relationships and interactions with internal and external customers. Specific skills and abilities include the following: Computer proficiency in Microsoft Word, Excel and Outlook Excellent customer service skills Proficient time management; the ability to prioritize and balance multiple priorities Ability to take initiative and adapt to changes Recognizes an emergency situation and takes appropriate action Ability to interpret and build spreadsheets Able to use good judgment and work independently Able to multitask and perform well with frequent interruptions and/or distractions What will it be like to be a Team Member with Hilton Grand Vacations? There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club and The Hilton Club, providing best-in-class exchange, leisure travel, and reservation services for more than 250,000 Club Members. Extraordinary People Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day. Discover Benefits That Take You Further Not ready to apply?
Work for a winning team that now offers Day One Benefits and Daily Pay* Under supervision, the Rooms Controller maintains daily room inventory and room assignments, handles pre-registration calls to guests when rooms become available, and handles pre-arrival calls for high occupancy days, while also performing the functions of a Front Desk Agent. Job functions Handles incoming telephone calls by screening, transferring and answering in a professional, timely, and efficient manner. Takes messages for members, owners, and guests, as appropriate Builds, confirms, and cancels reservations Ensures all pending arrival information is accurate (i.e. check rates, and prepare upcoming arrival packets with informative materials Logs, delivers, and monitors wake-up call requests Ensures service request tickets are received by dispatch housekeepers and facilities, using radios, and follow-up with guests to ensure happiness within the established timeframe Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shops, and laundry) Communicates with all internal departments including PBX, housekeeping, facilities, and security via telephone and email Restocks and list items that need to be ordered, conducts daily buckets checks, and completes special projects Conducts pre-arrival calls based on management request Coordinates guest room changes based on request Works with VIP check-in to assign rooms based on preference Qualifications This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices. Communicates efficiently with others, analyzes and resolves problems, maintains effective working relationships and interactions with internal and external customers. Specific skills and abilities include the following: Computer proficiency in Microsoft Word, Excel and Outlook Excellent customer service skills Proficient time management; the ability to prioritize and balance multiple priorities Ability to take initiative and adapt to changes Recognizes an emergency situation and takes appropriate action Ability to interpret and build spreadsheets Able to use good judgment and work independently Able to multitask and perform well with frequent interruptions and/or distractions What will it be like to be a Team Member with Hilton Grand Vacations? There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club and The Hilton Club, providing best-in-class exchange, leisure travel, and reservation services for more than 250,000 Club Members. Extraordinary People Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day. Discover Benefits That Take You Further Not ready to apply?