Jackson Hole Mountain Resort
Ski School Sales Supervisor - Winter Seasonal
Jackson Hole Mountain Resort, Teton Village, Wyoming, us, 83025
MSS Sales Supervisor
Ensure profitable and professional operations of all Mountain Sports School Sales outlets. Increase revenue through actively promoting and cross selling Jackson Hole Mountain Resort and Jackson Hole Ranch Lodge products. Have a thorough knowledge of Jackson Hole Mountain Resort products and operations to increase revenue through cross selling while decreasing loss through lowered staffing levels and correct information. Understand our diverse guest dynamics and deliver the highest possible level of guest service to all guests, both internal and external. Embrace Jackson Hole Mountain Resort initiatives, be active in defining and achieving departmental goals and initiatives. Actively manage staff performance including all training, spontaneous daily evaluations and mid and end of season reviews. Work with Managers to understand and control fluctuating staff levels in accordance with business volume projections. Oversee performance management of sales and reservations staff including training, evaluations, and reviews. Support, empower, and develop sales and reservations staff through continual training and communication. Assist Managers with development of pre-season and in-season training program with a focus on department specific operations. Assist in communication flow to and from sales staff including daily staff meetings, special Mountain Sports School information, and Jackson Hole Mountain Resort communications. Assist sales and reservations staff with resolving guest issues at the first point of contact. Support sales and reservations staff in the use of RTP/One, Mountain Sports School operations, and Jackson Hole Mountain Resort operations. Aid in basic troubleshooting to ensure efficient operations. Have a thorough knowledge of Mountain Sports School and Jackson Hole Mountain Resort products and operational procedures. Perform daily operational functions of sales outlets including opening and closing procedures of all Mountain Sports School Sales outlets including auditing daily sales reports. Perform the functions of sales, and reservations jobs as needed. Participate in morning meetings and maintain communications with other Jackson Hole Mountain Resort and Jackson Hole Ranch Lodge departments. Manage radio communication between sales locations and on-snow supervisors to adapt to dynamic sales scenarios and accommodate guest needs. Ensure security in all Mountain Sports School Sales operations. Supervise auditing, cash handling, over/short, instructor tips, and credit card numbers. Help oversee all daily front line sales operations at the Bridger Center, Kids Ranch and Mid Station including adult class lessons, kids ranch products, lift tickets, adult local programs, C-V and CES programs and daily opening and closing procedures. Allocate daily work assignments at front line sales locations with a focus on maximizing efficiency by having staff work multiple locations each day. Maintain constant communication with Mountain Sports School sales and Mountain Sports School on snow supervisors regarding availability, late arrivals, class lesson inventories, and special needs. Train and manage all front-line sales and reservations staff on Mountain Sports School products, reservations, front line sales operations and guest service. Responsible for performance management of all front-line sales and reservations staff including training, evaluations, and reviews. Oversee cross training operations between Mountain Sports School Sales and Ticketing departments. Strong interpersonal and team building skills. Self-motivation and desire to excel. Outstanding organizational skills. Strong computer skills. Strong verbal and written communication skills. Knowledge of PSS products and procedures. Ability to handle pressure situations. High School Diploma. Two years business or sales experience preferably in Ski & Snowboard School Industry. Computers, standard office equipment, two-way radios. Office environment.
Ensure profitable and professional operations of all Mountain Sports School Sales outlets. Increase revenue through actively promoting and cross selling Jackson Hole Mountain Resort and Jackson Hole Ranch Lodge products. Have a thorough knowledge of Jackson Hole Mountain Resort products and operations to increase revenue through cross selling while decreasing loss through lowered staffing levels and correct information. Understand our diverse guest dynamics and deliver the highest possible level of guest service to all guests, both internal and external. Embrace Jackson Hole Mountain Resort initiatives, be active in defining and achieving departmental goals and initiatives. Actively manage staff performance including all training, spontaneous daily evaluations and mid and end of season reviews. Work with Managers to understand and control fluctuating staff levels in accordance with business volume projections. Oversee performance management of sales and reservations staff including training, evaluations, and reviews. Support, empower, and develop sales and reservations staff through continual training and communication. Assist Managers with development of pre-season and in-season training program with a focus on department specific operations. Assist in communication flow to and from sales staff including daily staff meetings, special Mountain Sports School information, and Jackson Hole Mountain Resort communications. Assist sales and reservations staff with resolving guest issues at the first point of contact. Support sales and reservations staff in the use of RTP/One, Mountain Sports School operations, and Jackson Hole Mountain Resort operations. Aid in basic troubleshooting to ensure efficient operations. Have a thorough knowledge of Mountain Sports School and Jackson Hole Mountain Resort products and operational procedures. Perform daily operational functions of sales outlets including opening and closing procedures of all Mountain Sports School Sales outlets including auditing daily sales reports. Perform the functions of sales, and reservations jobs as needed. Participate in morning meetings and maintain communications with other Jackson Hole Mountain Resort and Jackson Hole Ranch Lodge departments. Manage radio communication between sales locations and on-snow supervisors to adapt to dynamic sales scenarios and accommodate guest needs. Ensure security in all Mountain Sports School Sales operations. Supervise auditing, cash handling, over/short, instructor tips, and credit card numbers. Help oversee all daily front line sales operations at the Bridger Center, Kids Ranch and Mid Station including adult class lessons, kids ranch products, lift tickets, adult local programs, C-V and CES programs and daily opening and closing procedures. Allocate daily work assignments at front line sales locations with a focus on maximizing efficiency by having staff work multiple locations each day. Maintain constant communication with Mountain Sports School sales and Mountain Sports School on snow supervisors regarding availability, late arrivals, class lesson inventories, and special needs. Train and manage all front-line sales and reservations staff on Mountain Sports School products, reservations, front line sales operations and guest service. Responsible for performance management of all front-line sales and reservations staff including training, evaluations, and reviews. Oversee cross training operations between Mountain Sports School Sales and Ticketing departments. Strong interpersonal and team building skills. Self-motivation and desire to excel. Outstanding organizational skills. Strong computer skills. Strong verbal and written communication skills. Knowledge of PSS products and procedures. Ability to handle pressure situations. High School Diploma. Two years business or sales experience preferably in Ski & Snowboard School Industry. Computers, standard office equipment, two-way radios. Office environment.