Hilton Grand Vacations
Specialist Title Operations Customer
Hilton Grand Vacations, Orlando, Florida, United States, 32899
Specialist Title Operations Customer
Under general supervision, the Specialist Title Operations Customer Care member is responsible for providing superior level of service to all members and owners of Hilton Grand Vacation. This role serves as the point of contact for all Grand Vacation Title (GVT) servicing requests including, but not limited to, file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers and reinstatements. Responsibilities include: Providing customer service to owners looking for their contract/file/case status and progress updates. Supporting client request, inquiries or questions related to Title and Recording issues. Developing strong customer relationships by demonstrating professional customer service and communication. Delivering proper communication to buyer/seller throughout the title change establishing clear expectation of the process thus delivering an exceptional customer service journey. Proficiently handling high call volume while providing an exceptional customer service experience. Receiving inbound calls from owners, sales agents, third parties, and internal departments and providing accurate information relating GVT services provided. Completing outbound calls to owners with regards to their contract file/case in system queues. Coordinating status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer, sales, and closings costs). Maintaining elevated standards levels and delivering professional communication via phone and in person. Reviewing and handling GVT's shared department inboxes for Transitions, transfer of ownerships and any other title related functions carried out by the customer service role. Verifying to ensure customer information is correct and updating system information as needed. Updating systems with detailed comments regarding each interaction with owners. Inputting and updating spreadsheets and other programs to track all activity. Responsible for collecting and processing GVT fees and payments. Assisting internal and external customers as needed to process resale transactions. Helping with team member training as needed. Carrying out any reasonable request by management of which the employee can perform. Required Qualifications: Must have good written, verbal & communication skills. Ability to multi-task and work well under pressure. Enthusiastic team player attitude. Solid and consistent customer service skills. Preferred Qualifications: Knowledge of the documents required for a timeshare closing. 2 years of Customer Service in the Vacation Ownership industry. Detailed oriented, basic skills with Microsoft Office software. Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.
Under general supervision, the Specialist Title Operations Customer Care member is responsible for providing superior level of service to all members and owners of Hilton Grand Vacation. This role serves as the point of contact for all Grand Vacation Title (GVT) servicing requests including, but not limited to, file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers and reinstatements. Responsibilities include: Providing customer service to owners looking for their contract/file/case status and progress updates. Supporting client request, inquiries or questions related to Title and Recording issues. Developing strong customer relationships by demonstrating professional customer service and communication. Delivering proper communication to buyer/seller throughout the title change establishing clear expectation of the process thus delivering an exceptional customer service journey. Proficiently handling high call volume while providing an exceptional customer service experience. Receiving inbound calls from owners, sales agents, third parties, and internal departments and providing accurate information relating GVT services provided. Completing outbound calls to owners with regards to their contract file/case in system queues. Coordinating status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer, sales, and closings costs). Maintaining elevated standards levels and delivering professional communication via phone and in person. Reviewing and handling GVT's shared department inboxes for Transitions, transfer of ownerships and any other title related functions carried out by the customer service role. Verifying to ensure customer information is correct and updating system information as needed. Updating systems with detailed comments regarding each interaction with owners. Inputting and updating spreadsheets and other programs to track all activity. Responsible for collecting and processing GVT fees and payments. Assisting internal and external customers as needed to process resale transactions. Helping with team member training as needed. Carrying out any reasonable request by management of which the employee can perform. Required Qualifications: Must have good written, verbal & communication skills. Ability to multi-task and work well under pressure. Enthusiastic team player attitude. Solid and consistent customer service skills. Preferred Qualifications: Knowledge of the documents required for a timeshare closing. 2 years of Customer Service in the Vacation Ownership industry. Detailed oriented, basic skills with Microsoft Office software. Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.