Hilton Grand Vacations
Title Operations Agent Transitions
Hilton Grand Vacations, Orlando, Florida, United States, 32899
Operations Agent
Transitions
The Title Operation Agent position consists of preparing several documents such as Deeds, Affidavits, and others, for owners/members seeking to update their ownership. They are responsible for generating, reviewing, auditing, and recording legal title documents to ensure accuracy and quality. Must have the ability to multitask, be very organized, and have strong attention to detail skills while being effective, efficient, flexible, and dependable in completing their daily tasks and responsibilities. Responsibilities include: Possessing in-depth knowledge of vacation ownership documents and title concepts. Monitoring daily reports to identify and work on assigned cases. Ensuring clear title on each assigned case by reviewing or performing title searches. Identifying and resolving title defects found from title search results. Creating transfers, resales, and relinquishment documents for non-deeded and deeded inventory. Reviewing documents such as Power of Attorney, Certificate of Trust, Probate, Corporation, Wills, Death Certificates, among others, to identify current ownership and generate the documents accordingly. Auditing non-deeded documents to verify accuracy. Reviewing and auditing deeds to ensure they meet all underwriting, county, and state requirements before recording. Submitting deeds to record electronically through the E-record platform. If applicable, preparing recording packages and mailing them to business partners for recording. Coordinating resends, redrafts, and payment collection, as necessary. Managing all county rejections in a timely manner. Assisting with the creation and mailing out of confirmation letters for all completed and/or canceled contracts. Providing quality customer service to internal and external customers as needed. Managing several customer-facing email inboxes to ensure owners/members receive answers or guidance to all their questions. Maintaining high production totals while keeping a low error percent. Helping with other team member training as needed. Carrying out any reasonable requests by management of which the employee can perform. Responding to emails and team messages from peers and the leadership team. Working on escalated requests received from internal sources within 24 hours of receipt. Assisting in the creation and/or updates of Standard Operating Procedures (SOPs). Adhering to company standards and maintaining compliance with all policies and procedures. Performing other related duties as assigned. Required Qualifications: A minimum 1-3 years of vacation ownership specifically in the title field. Detail oriented. Proficient in MS Word, Excel, PowerPoint, Outlook, and Adobe Pro. High School Diploma or Equivalent. Preferred Qualifications: A minimum 5 years of vacation ownership specifically in the title field. Some leadership background. Detail oriented. Basic skills with Microsoft Office software. High School Diploma or Equivalent. Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family, and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day. Discover Benefits That Take You Further
Transitions
The Title Operation Agent position consists of preparing several documents such as Deeds, Affidavits, and others, for owners/members seeking to update their ownership. They are responsible for generating, reviewing, auditing, and recording legal title documents to ensure accuracy and quality. Must have the ability to multitask, be very organized, and have strong attention to detail skills while being effective, efficient, flexible, and dependable in completing their daily tasks and responsibilities. Responsibilities include: Possessing in-depth knowledge of vacation ownership documents and title concepts. Monitoring daily reports to identify and work on assigned cases. Ensuring clear title on each assigned case by reviewing or performing title searches. Identifying and resolving title defects found from title search results. Creating transfers, resales, and relinquishment documents for non-deeded and deeded inventory. Reviewing documents such as Power of Attorney, Certificate of Trust, Probate, Corporation, Wills, Death Certificates, among others, to identify current ownership and generate the documents accordingly. Auditing non-deeded documents to verify accuracy. Reviewing and auditing deeds to ensure they meet all underwriting, county, and state requirements before recording. Submitting deeds to record electronically through the E-record platform. If applicable, preparing recording packages and mailing them to business partners for recording. Coordinating resends, redrafts, and payment collection, as necessary. Managing all county rejections in a timely manner. Assisting with the creation and mailing out of confirmation letters for all completed and/or canceled contracts. Providing quality customer service to internal and external customers as needed. Managing several customer-facing email inboxes to ensure owners/members receive answers or guidance to all their questions. Maintaining high production totals while keeping a low error percent. Helping with other team member training as needed. Carrying out any reasonable requests by management of which the employee can perform. Responding to emails and team messages from peers and the leadership team. Working on escalated requests received from internal sources within 24 hours of receipt. Assisting in the creation and/or updates of Standard Operating Procedures (SOPs). Adhering to company standards and maintaining compliance with all policies and procedures. Performing other related duties as assigned. Required Qualifications: A minimum 1-3 years of vacation ownership specifically in the title field. Detail oriented. Proficient in MS Word, Excel, PowerPoint, Outlook, and Adobe Pro. High School Diploma or Equivalent. Preferred Qualifications: A minimum 5 years of vacation ownership specifically in the title field. Some leadership background. Detail oriented. Basic skills with Microsoft Office software. High School Diploma or Equivalent. Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family, and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day. Discover Benefits That Take You Further