Bardi Heating, Cooling and Plumbing
Customer Service Representative
Bardi Heating, Cooling and Plumbing, Norcross, Georgia, United States, 30071
Join Our Team as a Customer Service Representative
Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we're looking for friendly, reliable, and motivated Customer Service Representatives to join our team. This is your opportunity to be the first voice our customers hear
and to set the tone for a great experience from start to finish. Whether it's answering questions, scheduling appointments, or resolving issues, you'll play a vital role in making every customer feel valued, respected, and taken care of. About Us
Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ rating and hundreds of 5-star reviews, we're known for our strong team culture, rapid growth, and commitment to exceptional service. We're not just a company
we're a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you're appreciated, empowered, and encouraged to be your best. What We Offer
Competitive Pay with Bonus Opportunities Medical, Dental, and Vision Benefits Paid Holidays & Paid Vacation 401(k) with Company Match (2%) Short- & Long-Term Disability Insurance Paid Training & Ongoing Coaching Incentive Programs & Team Recognition Employee Appreciation Events Benefits Start After Only 60 Days A Positive, People-First Culture Atlanta Braves Season Tickets Key Responsibilities
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls. Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer's needs. Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information. Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction. Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information. Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry. Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience. Qualifications
Prior experience in customer service, call center, or office support preferred (home services industry a plus) Excellent communication skills
friendly, clear, and confident Strong attention to detail and follow-through Ability to multitask and stay calm under pressure Comfortable with computers and software systems A team player with a positive, can-do attitude High school diploma or equivalent Bilingual (English/Spanish) a plus but not required Shift: Monday - Friday 10AM to 7PM
At Bardi Home Services, you're not just answering phones
you're creating comfort, building trust, and helping people every single day. If you're ready to bring energy, heart, and dedication to a team that values your voice and rewards your growth, we'd love to meet you! Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we're looking for friendly, reliable, and motivated Customer Service Representatives to join our team. This is your opportunity to be the first voice our customers hear
and to set the tone for a great experience from start to finish. Whether it's answering questions, scheduling appointments, or resolving issues, you'll play a vital role in making every customer feel valued, respected, and taken care of. About Us
Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ rating and hundreds of 5-star reviews, we're known for our strong team culture, rapid growth, and commitment to exceptional service. We're not just a company
we're a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you're appreciated, empowered, and encouraged to be your best. What We Offer
Competitive Pay with Bonus Opportunities Medical, Dental, and Vision Benefits Paid Holidays & Paid Vacation 401(k) with Company Match (2%) Short- & Long-Term Disability Insurance Paid Training & Ongoing Coaching Incentive Programs & Team Recognition Employee Appreciation Events Benefits Start After Only 60 Days A Positive, People-First Culture Atlanta Braves Season Tickets Key Responsibilities
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls. Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer's needs. Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information. Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction. Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information. Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry. Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience. Qualifications
Prior experience in customer service, call center, or office support preferred (home services industry a plus) Excellent communication skills
friendly, clear, and confident Strong attention to detail and follow-through Ability to multitask and stay calm under pressure Comfortable with computers and software systems A team player with a positive, can-do attitude High school diploma or equivalent Bilingual (English/Spanish) a plus but not required Shift: Monday - Friday 10AM to 7PM
At Bardi Home Services, you're not just answering phones
you're creating comfort, building trust, and helping people every single day. If you're ready to bring energy, heart, and dedication to a team that values your voice and rewards your growth, we'd love to meet you! Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.