Willow Grace Veterinary Hospital
Customer Service Representative
Willow Grace Veterinary Hospital is a community-focused practice dedicated to providing compassionate, high-quality care for pets and their families. We're currently seeking a positive, bubbly, and professional Customer Service Representative (CSR) to join our front desk team. Client service experience is required. Veterinary experience is a plus, but not required. We're looking for someone who: Has previous client service experience (required) Is open-minded and adaptable to change Brings a friendly, upbeat attitude to every client interaction Can manage multiple clients with grace in a fast-paced environment Remains calm and composed during busy times Is empathetic, kind, and professional Works well both independently and as part of a team Responsibilities Include but are not limited to: Greeting and assisting clients and patients with a warm, professional demeanor Managing phone calls, scheduling, and client communications Maintaining accurate records and appointment details Supporting a clean, organized, and welcoming front desk Assisting the veterinary team to ensure smooth daily operations Schedule & Availability: Applicants must have open availability to work within the following hours of operation: Monday & Friday: 8:00 AM
5:00 PM Tuesday & Wednesday: 8:00 AM
7:00 PM Thursday: 8:00 AM
6:00 PM Saturday: 8:00 AM
3:00 PM (Shifts begin as early as 7:15 AM)
Willow Grace Veterinary Hospital is a community-focused practice dedicated to providing compassionate, high-quality care for pets and their families. We're currently seeking a positive, bubbly, and professional Customer Service Representative (CSR) to join our front desk team. Client service experience is required. Veterinary experience is a plus, but not required. We're looking for someone who: Has previous client service experience (required) Is open-minded and adaptable to change Brings a friendly, upbeat attitude to every client interaction Can manage multiple clients with grace in a fast-paced environment Remains calm and composed during busy times Is empathetic, kind, and professional Works well both independently and as part of a team Responsibilities Include but are not limited to: Greeting and assisting clients and patients with a warm, professional demeanor Managing phone calls, scheduling, and client communications Maintaining accurate records and appointment details Supporting a clean, organized, and welcoming front desk Assisting the veterinary team to ensure smooth daily operations Schedule & Availability: Applicants must have open availability to work within the following hours of operation: Monday & Friday: 8:00 AM
5:00 PM Tuesday & Wednesday: 8:00 AM
7:00 PM Thursday: 8:00 AM
6:00 PM Saturday: 8:00 AM
3:00 PM (Shifts begin as early as 7:15 AM)