Hilton Grand Vacations
Supervisor Outbound
What makes Hilton Grand Vacations unique? Together, We Can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! As the Supervisor Outbound, you will lead the day-to-day operations of a team of Outbound Vacation advisors. Increase package sales production through monitoring, side by side coaching, product knowledge coaching and development. Create and maintain a positive, productive and engaging team culture. Maintain VPG levels through ensuring quality sales process enhancements. Track team production, attendance and schedule adherence. Uphold and implement practices, policies, and ethical standards. Able to work weekdays and weekend as scheduled. KNOWLEDGE, SKILLS, & ABILITIES: To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: 1 plus year's of call center experience 1 plus year's in leadership Ability to lead groups and individuals High School Diploma or GED Basic Computer Skills Microsoft 365 skills When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing.
Travel and hotel discounts for Team Members, family and friends.
A healthy work-life balance with PTO and flexible hours.
Team Member events that build camaraderie through fun activities.
An open-minded culture committed to diversity and inclusion.
Incentives for Team Members that exhibit excellence every day.
Discover Benefits That Take You Further
What makes Hilton Grand Vacations unique? Together, We Can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! As the Supervisor Outbound, you will lead the day-to-day operations of a team of Outbound Vacation advisors. Increase package sales production through monitoring, side by side coaching, product knowledge coaching and development. Create and maintain a positive, productive and engaging team culture. Maintain VPG levels through ensuring quality sales process enhancements. Track team production, attendance and schedule adherence. Uphold and implement practices, policies, and ethical standards. Able to work weekdays and weekend as scheduled. KNOWLEDGE, SKILLS, & ABILITIES: To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: 1 plus year's of call center experience 1 plus year's in leadership Ability to lead groups and individuals High School Diploma or GED Basic Computer Skills Microsoft 365 skills When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing.
Travel and hotel discounts for Team Members, family and friends.
A healthy work-life balance with PTO and flexible hours.
Team Member events that build camaraderie through fun activities.
An open-minded culture committed to diversity and inclusion.
Incentives for Team Members that exhibit excellence every day.
Discover Benefits That Take You Further