INflow Federal
Systems Administrator (Mobile/PITD)
INflow Federal, Springfield, Virginia, United States, 22150
Systems Administrator (Personal/Mobile IT Devices)
At INflow Federal, we are reshaping the frontier of digital transformation. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team! About This Position: Are you passionate about engineering cutting-edge solutions and optimizing system performance? INflow Federal is seeking dedicated Engineers to join our dynamic team, where you'll have the opportunity to design, deploy, and support advanced technologies. You will play a critical role in driving innovation and ensuring robust, secure infrastructure for our customer. If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions. Here, your work is more than a jobit's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference. Specific Duties and Responsibilities:
Provide Tier 1/Tier 2 support of the operations and sustainment of all mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned to include Operations & Sustainment, Asset Management & Inventory, Issuance & Return-to-inventory, Recapitalization efforts & activities and Vendor interaction & interfacing. Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs. Assist with all functions within the PITD store in compliance with policies and procedures. Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. Processing hardware requests and completing administrative work for asset accountability. Configuring smartphones with unclassified email and other mission-essential applications. Image laptops and install specialized software as requested, adhering to standardized configurations. Provision RSA tokens to new employees and contractors, ensuring secure access to systems. Provide technical support to users, resolving hardware and software issues efficiently and effectively. Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols. Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues. Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections. Process hardware requests, ensuring timely fulfillment and accurate documentation. Maintain meticulous inventory control, tracking IT assets throughout their lifecycle. Perform administrative tasks related to asset accountability, ensuring compliance with policies. Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities. Required Skills:
Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues. Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance. Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations. Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results. Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment. Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity. Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills Required Education and Experience:
Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years' experience in related field DoD 8140 - CompTIA Security+ certification Required Clearance:
Active DoD TS/SCI About Us: Founded in 2013, INflow Federal has distinguished itself through our exceptional services because of our deep-rooted commitment to our people. The 'INflow difference' lies in our profound appreciation of employee culture, fueling an obsession with the well-being and professional growth of our team. This employee-centric ethos has been pivotal to our enduring success, directly translating into significant benefits for our customers. Our identity is greatly influenced by the contributions of US Military Veterans. INflow's Veteran Outreach Program, dedicated to recruiting transitioning military personnel, has been a resounding success. Veterans now represent over 50% of our workforce, bringing invaluable experience and insight that have been crucial in steering our customers' success. As a dynamic small business at the forefront of innovation, INflow boasts extensive expertise in Network Modernization, Cybersecurity, and Data Modernization in support of Joint Force Mission Operations. Our reach extends to over 20 states, serving prestigious federal government clients including the United States Navy (USN), United States Marine Corps (USMC), and Joint Forces. In our quest to simplify the customer experience, we embrace a collaborative approach, guided by our leadership's transparent communication and unwavering commitment to integrity. Our customers value partnering with INflow for our agility, passion, and integrity. Fueling INflow's continuous evolution is our voracious appetite for researching and integrating AI/ML technologies. We are committed to empowering our employees and customers with these emerging tools, enhancing their ability to effectively integrate these technologies into their workflows. This not only improves their operational efficiency but also deepens their understanding of AI/ML's transformative potential. As we progress, our focus remains steadfast on developing our people so they can lead our customers into the future of mission systems and operations, adeptly navigating the ever-evolving landscape of the Department of Defense with innovative solutions and strategic insights. Citizenship Requirements: INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment. Other Notes: Some travel may be required: Must have valid driver's license and transportation. This is subject to change at the direction of the customer. Candidate must have the ability to lift up to 50 lbs. Must have willingness to perform duties not listed in the job description as required by INflow and our customer. Equal Opportunity Employer: Diversity and Inclusion: INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
At INflow Federal, we are reshaping the frontier of digital transformation. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team! About This Position: Are you passionate about engineering cutting-edge solutions and optimizing system performance? INflow Federal is seeking dedicated Engineers to join our dynamic team, where you'll have the opportunity to design, deploy, and support advanced technologies. You will play a critical role in driving innovation and ensuring robust, secure infrastructure for our customer. If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions. Here, your work is more than a jobit's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference. Specific Duties and Responsibilities:
Provide Tier 1/Tier 2 support of the operations and sustainment of all mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned to include Operations & Sustainment, Asset Management & Inventory, Issuance & Return-to-inventory, Recapitalization efforts & activities and Vendor interaction & interfacing. Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs. Assist with all functions within the PITD store in compliance with policies and procedures. Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. Processing hardware requests and completing administrative work for asset accountability. Configuring smartphones with unclassified email and other mission-essential applications. Image laptops and install specialized software as requested, adhering to standardized configurations. Provision RSA tokens to new employees and contractors, ensuring secure access to systems. Provide technical support to users, resolving hardware and software issues efficiently and effectively. Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols. Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues. Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections. Process hardware requests, ensuring timely fulfillment and accurate documentation. Maintain meticulous inventory control, tracking IT assets throughout their lifecycle. Perform administrative tasks related to asset accountability, ensuring compliance with policies. Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities. Required Skills:
Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues. Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance. Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations. Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results. Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment. Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity. Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills Required Education and Experience:
Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years' experience in related field DoD 8140 - CompTIA Security+ certification Required Clearance:
Active DoD TS/SCI About Us: Founded in 2013, INflow Federal has distinguished itself through our exceptional services because of our deep-rooted commitment to our people. The 'INflow difference' lies in our profound appreciation of employee culture, fueling an obsession with the well-being and professional growth of our team. This employee-centric ethos has been pivotal to our enduring success, directly translating into significant benefits for our customers. Our identity is greatly influenced by the contributions of US Military Veterans. INflow's Veteran Outreach Program, dedicated to recruiting transitioning military personnel, has been a resounding success. Veterans now represent over 50% of our workforce, bringing invaluable experience and insight that have been crucial in steering our customers' success. As a dynamic small business at the forefront of innovation, INflow boasts extensive expertise in Network Modernization, Cybersecurity, and Data Modernization in support of Joint Force Mission Operations. Our reach extends to over 20 states, serving prestigious federal government clients including the United States Navy (USN), United States Marine Corps (USMC), and Joint Forces. In our quest to simplify the customer experience, we embrace a collaborative approach, guided by our leadership's transparent communication and unwavering commitment to integrity. Our customers value partnering with INflow for our agility, passion, and integrity. Fueling INflow's continuous evolution is our voracious appetite for researching and integrating AI/ML technologies. We are committed to empowering our employees and customers with these emerging tools, enhancing their ability to effectively integrate these technologies into their workflows. This not only improves their operational efficiency but also deepens their understanding of AI/ML's transformative potential. As we progress, our focus remains steadfast on developing our people so they can lead our customers into the future of mission systems and operations, adeptly navigating the ever-evolving landscape of the Department of Defense with innovative solutions and strategic insights. Citizenship Requirements: INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment. Other Notes: Some travel may be required: Must have valid driver's license and transportation. This is subject to change at the direction of the customer. Candidate must have the ability to lift up to 50 lbs. Must have willingness to perform duties not listed in the job description as required by INflow and our customer. Equal Opportunity Employer: Diversity and Inclusion: INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.