The Bernstein Companies
Assistant Property Manager - Towson Multifamily
The Bernstein Companies - Towson
Work at The Bernstein Companies
Overview
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Overview
Who we are
At Bernstein Management Associates our foundation is built on Relationships, Legacy, and Value principles we've upheld since 1933. Our communities are managed by team members who are passionate about providing excellent customer service to our residents.
Your high standards and proactive communication will ensure every resident receives the best possible experience.
Job Description
The Assistant Property Manager (APM) plays a crucial role in supporting the Property Manager to oversee residential properties across Maryland. The APM ensures smooth daily operations, supports compliance with Maryland-specific housing regulations, and fosters positive tenant relations. This role is a growth pathway toward becoming a Property Manager
Where you will work
You will work at Hampton Plaza Residential and Office Tower (202 units) (300KSF) located next to Towson Town Center in Towson.
Operational & Administrative Support
Community Engagement & Events
Team Collaboration & Development
Requirements
Qualifications & Skills Required:
At Bernstein Management Associates our foundation is built on Relationships, Legacy, and Value principles we've upheld since 1933. Our communities are managed by team members who are passionate about providing excellent customer service to our residents.
Your high standards and proactive communication will ensure every resident receives the best possible experience.
Job Description
The Assistant Property Manager (APM) plays a crucial role in supporting the Property Manager to oversee residential properties across Maryland. The APM ensures smooth daily operations, supports compliance with Maryland-specific housing regulations, and fosters positive tenant relations. This role is a growth pathway toward becoming a Property Manager
Where you will work
You will work at Hampton Plaza Residential and Office Tower (202 units) (300KSF) located next to Towson Town Center in Towson.
Operational & Administrative Support
- Assist in daily operations of properties including leasing, maintenance coordination, and vendor communication.
- Maintain accurate records in Yardi (or equivalent systems) for leases, rent payments, maintenance, and compliance documentation.
- Monitor lease renewals, upcoming expirations, delinquencies, and eviction procedures.
- Support front desk operations ensuring package compliance, emergency procedures, and professional on-site presence.
- Address resident concerns professionally and escalate issues when necessary.
- Assist in resolving conflicts and enforcing lease terms with consistency and documentation.
- Help conduct tenant move-ins, move-outs, and follow-ups, ensuring a smooth experience.
- Assist with marketing and showing available units; screen applicants.
- Help manage property-specific digital marketing including posts on Facebook Marketplace, Google Ads, and Instagram.
- Coordinate with Property Manager to build relationships with local businesses for resident events and discounts.
- Help prepare commission packages and ensure accurate submission by monthly deadlines.
- Assist with compiling weekly competitive benchmarking reports on local market trends
- Contribute to financial variance notes and assist in explaining unexpected costs and budget issues.
Community Engagement & Events
Team Collaboration & Development
Requirements
Qualifications & Skills Required:
- Minimum 7 years of experience in residential property management or leasing, with a strong grasp of daily operations, resident relations, and team coordination.
- Skilled in bookkeeping functions including rent collection, invoice processing, and financial reporting.
- Proficient in property management software such as Yardi Voyager, Yardi Breeze, or equivalent platforms.
- Excellent communication, customer service, and organizational skills.
- Ability to work independently and as a collaborative team member-supports leasing tours and partners with the Property Manager on lease renewals.
- Responsible for preparing and submitting renewal reports and conducting quarterly audits of all leasing and resident documentation.
- Familiarity with Maryland landlord-tenant law and Fair Housing regulations is preferred.
- Exceptionally organized and capable of managing multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook); social media fluency is a plus.
- Experience with mixed-use properties or an office background is a strong advantage.
- Tech-savvy, with the ability to effectively use property management and communication platforms to monitor work orders, ensure maintenance tickets are being followed up on, and support operational efficiency.
- Comfortable interacting with maintenance staff to coordinate timely resolutions and provide outstanding customer service to residents.