Raymond James Financial
Associate Analyst, End User Support
Raymond James Financial - Saint Petersburg, Florida, United States, 33701
Work at Raymond James Financial
Overview
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Overview
Tech Hero Behind The Scenes
Be The Tech Hero Behind The Scenes. We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move. This position follows our hybrid-friendly schedule, so you get the best of both worlds
flexibility and collaboration. In office days will be three per week averaging 12 days per month in our St Petersburg, FL Corporate Office, Memphis, TN, or Southfield, MI. Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future. What You'll Do
As an Associate Analyst, you'll be the go-to expert for second-level technical supportdelivering solutions that keep our teams running smoothly. Whether it's troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you'll be a key player in creating a seamless tech experience. Your Day-To-Day:
Install, configure, and troubleshoot hardware, software, and connectivity issuesremotely and in person. Respond to escalated support tickets and service requests with speed and precision. Translate tech-speak into plain English for non-technical users. Keep detailed records of support activity in our ticketing system. Share insights and trends to improve our knowledge base and support strategy. Test new tools and software releases and contribute to cross-functional projects. Support mobile devices, business apps, and security tools. Perform advanced hardware diagnostics and manage warranty processes. Communicate system issues clearly to users and leadership. Participate in on-call rotations and occasional off-hours support. What You Bring
Tech Know-How: Strong experience with Windows OS, mobile platforms, networking, and enterprise software. Familiarity with business and financial services applications is a plus. Solid understanding of security tools and best practices. Professional Attributes For Success: Clear communicator who can simplify complex tech for any audience. Analytical thinker who can spot patterns and solve problems fast. Time management pro who thrives under pressure. Customer-first mindset with a passion for delivering top-tier service. Self-starter who takes initiative and owns outcomes. Your Background: Associate's degree (or equivalent experience). 23 years in a technical helpdesk or IT support role. Bonus points for certifications (CompTIA, Microsoft, etc.). Why Join Us? You won't just be fixing techyou'll be empowering people. You'll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you're ready to level up your support game, we want to hear from you. Education:
High School (HS) (Required) Work Experience:
General Experience - 13 months to 3 years Certifications: Travel:
Less than 25% Workstyle:
Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm At Raymond James
as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Be The Tech Hero Behind The Scenes. We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move. This position follows our hybrid-friendly schedule, so you get the best of both worlds
flexibility and collaboration. In office days will be three per week averaging 12 days per month in our St Petersburg, FL Corporate Office, Memphis, TN, or Southfield, MI. Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future. What You'll Do
As an Associate Analyst, you'll be the go-to expert for second-level technical supportdelivering solutions that keep our teams running smoothly. Whether it's troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you'll be a key player in creating a seamless tech experience. Your Day-To-Day:
Install, configure, and troubleshoot hardware, software, and connectivity issuesremotely and in person. Respond to escalated support tickets and service requests with speed and precision. Translate tech-speak into plain English for non-technical users. Keep detailed records of support activity in our ticketing system. Share insights and trends to improve our knowledge base and support strategy. Test new tools and software releases and contribute to cross-functional projects. Support mobile devices, business apps, and security tools. Perform advanced hardware diagnostics and manage warranty processes. Communicate system issues clearly to users and leadership. Participate in on-call rotations and occasional off-hours support. What You Bring
Tech Know-How: Strong experience with Windows OS, mobile platforms, networking, and enterprise software. Familiarity with business and financial services applications is a plus. Solid understanding of security tools and best practices. Professional Attributes For Success: Clear communicator who can simplify complex tech for any audience. Analytical thinker who can spot patterns and solve problems fast. Time management pro who thrives under pressure. Customer-first mindset with a passion for delivering top-tier service. Self-starter who takes initiative and owns outcomes. Your Background: Associate's degree (or equivalent experience). 23 years in a technical helpdesk or IT support role. Bonus points for certifications (CompTIA, Microsoft, etc.). Why Join Us? You won't just be fixing techyou'll be empowering people. You'll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you're ready to level up your support game, we want to hear from you. Education:
High School (HS) (Required) Work Experience:
General Experience - 13 months to 3 years Certifications: Travel:
Less than 25% Workstyle:
Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm At Raymond James
as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.