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Description Design, develop, implement, and administer policies and procedures for the homeless resource center to serve homeless individuals through adult and youth programs and contribute to the mission of Goodwill and County collaborative by maximizing the opportunities for participants who are homeless. ESSENTIAL FUNCTIONS: Ensure appropriate housing referrals are made for all guests. Create a welcoming environment for guests. Implement and support the principles of a trauma informed care environment. Along with Senior Director, interview, select, recommend, hire, train and supervise assigned staff. Assign and check work. Provide directions to staff and assist in the investigation and resolution of problems. Evaluate performance and provide counseling and coaching to employees. Conduct monthly audit of charts. Report all concerns with documentation. Attend various meetings with departmental managers, senior staff, partner agencies and others concerned with departmental and program issues. Attend internal training sessions as requested. Prepare required reports including program progress, management and other specific criteria and submit as prescribed. Provide assistance with other general department activities. OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO: Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies. Requirements Education and/or experience equivalent to a Bachelor’s degree in Business, Education, Social Work or other Human Services field. Minimum 2 (2) years experience in program administration or homelessness services, including supervision, preferred. Demonstrated ability to establish and maintain rapport with program participants, other staff and outside agency representatives. Ability to communicate effectively verbally and in writing. Ability to problem solve and/or act as mediator Must be detail oriented; ability to meet schedules and complete work assignments successfully. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy. PHYSICAL REQUIREMENTS: Frequent travel General office environment Normal sitting, standing, walking Subject to frequent interruptions TOOLS AND EQUIPMENT USED: Computer and peripherals, word processing, spreadsheets and software programs, cash registers, tagging/pricing equipment, lift gear as well as standard store, office and safety equipment.

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