Plymouth Rock Assurance
Claims Representative - Auto Property Damage
Plymouth Rock Assurance - Boston, Massachusetts, us, 02298
Work at Plymouth Rock Assurance
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Overview
Claims Representative - Auto Property Damage
Join to apply for the
Claims Representative - Auto Property Damage
role at
Plymouth Rock Assurance Claims Representative - Auto Property Damage
2 days ago Be among the first 25 applicants Join to apply for the
Claims Representative - Auto Property Damage
role at
Plymouth Rock Assurance The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our Auto PD Claim Unit. This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a requirement for the role.
Essential Functions And Responsibilities
Policy Analysis: Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims. Identify and investigate contested coverage claims that may require a roundtable discussion. Claim Investigation: Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties. Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages. Claims Management: Evaluate and adjust reserves as necessary. Prepare dispatch instructions for field personnel to inspect vehicles. Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance. Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status. Act as an intermediary between the company, preferred vendors, and customers to resolve disputes. Ensure adherence to privacy guidelines, laws, and regulations in claims handling. Backup for handling Commercial Auto Claims Subrogation and Legal Handling: Investigate and initiate subrogation processes when applicable. Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims. Administrative Duties: Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly. Process incoming and outgoing mail timely and in accordance with state guidelines. Complete other duties as assigned.
Qualifications And Education
Bachelors degree required. Licensed in NY, CT, NH, RI & other foreign states A minimum of 1 year of related PD claim experience is required Proficiency in personal computer skills, including Microsoft Office Suite. Ability to prioritize and manage multiple tasks effectively. Excellent communication, organizational, and customer service skills.
Perks And Benefits
4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range - $50,000 - $66,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About The Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Finance and Sales Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Claims Representative - Auto Property Damage
role at
Plymouth Rock Assurance Claims Representative - Auto Property Damage
2 days ago Be among the first 25 applicants Join to apply for the
Claims Representative - Auto Property Damage
role at
Plymouth Rock Assurance The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our Auto PD Claim Unit. This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a requirement for the role.
Essential Functions And Responsibilities
Policy Analysis: Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims. Identify and investigate contested coverage claims that may require a roundtable discussion. Claim Investigation: Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties. Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages. Claims Management: Evaluate and adjust reserves as necessary. Prepare dispatch instructions for field personnel to inspect vehicles. Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance. Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status. Act as an intermediary between the company, preferred vendors, and customers to resolve disputes. Ensure adherence to privacy guidelines, laws, and regulations in claims handling. Backup for handling Commercial Auto Claims Subrogation and Legal Handling: Investigate and initiate subrogation processes when applicable. Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims. Administrative Duties: Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly. Process incoming and outgoing mail timely and in accordance with state guidelines. Complete other duties as assigned.
Qualifications And Education
Bachelors degree required. Licensed in NY, CT, NH, RI & other foreign states A minimum of 1 year of related PD claim experience is required Proficiency in personal computer skills, including Microsoft Office Suite. Ability to prioritize and manage multiple tasks effectively. Excellent communication, organizational, and customer service skills.
Perks And Benefits
4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range - $50,000 - $66,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About The Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Finance and Sales Industries
Insurance Referrals increase your chances of interviewing at Plymouth Rock Assurance by 2x Get notified about new Claims Representative jobs in
Boston, MA . Boston, MA $70,000.00-$80,000.00 2 weeks ago Independent Insurance Claims Adjuster in Medford, Massachusetts
Boston, MA $70,000.00-$80,000.00 2 weeks ago Independent Insurance Claims Adjuster in Abington, Massachusetts
Independent Insurance Claims Adjuster in Canton, Massachusetts
Independent Insurance Claims Adjuster in Quincy, Massachusetts
Independent Insurance Claims Adjuster in Boston, Massachusetts
Independent Insurance Claims Adjuster in Milton, Massachusetts
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Claims High End Personal Lines Property Adjuster - REMOTE
Boston, MA $50,000.00-$55,000.00 2 weeks ago Independent Insurance Claims Adjuster in Mattapan, Massachusetts
Claims High End Personal Lines Property Adjuster REMOTE
Boston, MA $50,000.00-$55,000.00 2 weeks ago Independent Insurance Claims Adjuster in Randolph, Massachusetts
Independent Insurance Claims Adjuster in Stoneham, Massachusetts
Independent Insurance Claims Adjuster in Cambridge, Massachusetts
Independent Insurance Claims Adjuster in Revere, Massachusetts
Independent Insurance Claims Adjuster in Burlington, Massachusetts
Waltham, MA $80,560.00-$115,800.00 6 days ago Boston, MA $60,000.00-$113,000.00 6 days ago Independent Insurance Claims Adjuster in Lowell, Massachusetts
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr