GW Student Employment Center for Career Services
Student Technical Support Assistant II _On-Campus FWS
GW Student Employment Center for Career Services - Washington, District of Columbia, us, 20022
Work at GW Student Employment Center for Career Services
Overview
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Overview
Position Details
Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title Student Technical Support Assistant II _On-Campus FWS
Level of Support Student Support II
Position Type On-Campus FWS
Number of Openings 8
Work Hours Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)
Wage Per Hour 18.50
Division/School Division of Information Technology
Department Name 643003 TECH SUPPORT CENTER
Department Bio
GW Information Technology (GW IT) is the chief provider of technology infrastructure, services, and applications at the George Washington University. We partner with stakeholders across GW to equip students, staff, and faculty with the technology know-how and tools necessary to achieve academic excellence.
GW IT's SEAS/SPH/LAI support pod provides technical assistance and information to GW's School of Engineering and Applied Sciences (SEAS), School of Public Health (SPH), and GW Libraries and Academic Innovation (LAI).
Position Specific Summary
Duties for the Technical Support Assistant II role include: Responding to customer support inquiries Performing remote and in-person technology assistance Responding to dispatch support requests for technology assistance in classroom and conference rooms Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests Creating, modifying, and resolving support tickets Training peers on processes and daily operational tasks Providing assistance to GW IT staff with student training and coaching Identifying trends in client interactions by location and type in order to quickly recognize problems and communicate to the appropriate Tier 2 teams and management Providing information about GW IT services to the university community A Student Technical Support Assistant II in the SEAS/SPH/LAI support pod expands on their existing skills and knowledge of customer service (via phone, email, and in-person interaction), technical support, and ticketing systems. Employees also grow their knowledge of IT systems and audiovisual tools.
Standard Position Description
The student will provide technical and computer support assistance to departments and customers. Tasks may include: providing customer service to individuals with technical issues or requests, maintaining technical systems, set up and/or operate computer, audiovisual, and/or sound systems. Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data, Career Development
Required Qualifications
Some applicable educational, technical, or professional experience required, some training will be provided.
Preferred Qualifications
Experience providing excellent customer service for a technology-focused role Good written and oral communication skills and experience writing technical support documentation Ability to learn and coach junior staff on support processes and procedures Experience working on a team to achieve organizational goals
Posting Detail Information
Job Open Date 07/14/2025
Job Close Date 08/31/2025
Campus Location Foggy Bottom
Work Type Designation In-Person
Report to Manager Name Brent Delaney
Hiring Manager Name Brent Delaney
Special Instructions Summary
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.
Background Check
The student employee will: Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required.
Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title Student Technical Support Assistant II _On-Campus FWS
Level of Support Student Support II
Position Type On-Campus FWS
Number of Openings 8
Work Hours Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)
Wage Per Hour 18.50
Division/School Division of Information Technology
Department Name 643003 TECH SUPPORT CENTER
Department Bio
GW Information Technology (GW IT) is the chief provider of technology infrastructure, services, and applications at the George Washington University. We partner with stakeholders across GW to equip students, staff, and faculty with the technology know-how and tools necessary to achieve academic excellence.
GW IT's SEAS/SPH/LAI support pod provides technical assistance and information to GW's School of Engineering and Applied Sciences (SEAS), School of Public Health (SPH), and GW Libraries and Academic Innovation (LAI).
Position Specific Summary
Duties for the Technical Support Assistant II role include: Responding to customer support inquiries Performing remote and in-person technology assistance Responding to dispatch support requests for technology assistance in classroom and conference rooms Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests Creating, modifying, and resolving support tickets Training peers on processes and daily operational tasks Providing assistance to GW IT staff with student training and coaching Identifying trends in client interactions by location and type in order to quickly recognize problems and communicate to the appropriate Tier 2 teams and management Providing information about GW IT services to the university community A Student Technical Support Assistant II in the SEAS/SPH/LAI support pod expands on their existing skills and knowledge of customer service (via phone, email, and in-person interaction), technical support, and ticketing systems. Employees also grow their knowledge of IT systems and audiovisual tools.
Standard Position Description
The student will provide technical and computer support assistance to departments and customers. Tasks may include: providing customer service to individuals with technical issues or requests, maintaining technical systems, set up and/or operate computer, audiovisual, and/or sound systems. Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data, Career Development
Required Qualifications
Some applicable educational, technical, or professional experience required, some training will be provided.
Preferred Qualifications
Experience providing excellent customer service for a technology-focused role Good written and oral communication skills and experience writing technical support documentation Ability to learn and coach junior staff on support processes and procedures Experience working on a team to achieve organizational goals
Posting Detail Information
Job Open Date 07/14/2025
Job Close Date 08/31/2025
Campus Location Foggy Bottom
Work Type Designation In-Person
Report to Manager Name Brent Delaney
Hiring Manager Name Brent Delaney
Special Instructions Summary
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.
Background Check
The student employee will: Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required.