Perennial Resources International
Client IT Support Engineer-PA
Perennial Resources International - Philadelphia
Work at Perennial Resources International
Overview
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Overview
THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN PHILADELPHIA.
As a Senior Client IT Admin, you will resolve complex issues for clients from the initial call to completion. With excellent technical and communication skills, you will collaborate effectively within the Service organization.
Key Responsibilities (including, but not limited to the following):
•Provide frontline troubleshooting for Client technical requests in a calm and confident manner.
•Proactively communicate with Clients about outstanding technical issues or status of resolution.
•Take ownership and follow up of issues to resolution, even if escalated to a senior internal resource.
•Work with vendors and other services providers to resolve client issues.
•Respond and action alerts from centralized management system to maintain health of platform.
•Update ticketing system and knowledge base with resolution and status of client matters.
•Provide regular status updates on outstanding tickets and current projects.
Key Attributes
•Excellent communication skills and ability to navigate different client requirements.
•Advanced knowledge of Microsoft 365 programs and administration a plus.
•Knowledge of Azure Active Directory concepts and best practices.
•Strong understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS
•Knowledge of mobile device management software (Intune MDM, O365 Basic MDM)
•Knowledge of antivirus and anti-SPAM software (Proofpoint, Mimecast, SentinelOne, Trend A/V, etc.)
•Experience understanding and troubleshooting MAC OS and Apple products.
•Familiar with Storage Area Networks (Pure, Nimble, etc.) and Virtualization (VMware)
•Highly logical thinker and skilled in identifying root cause of problems.
•Must be able to work both independently, with limited supervision, and in project team-oriented work groups.
Qualifications:
•Bachelor's Degree in MIS, Computer Science or similar focus preferred
•Microsoft Certified and Microsoft 365 Certified a plus
•VMWare Certified Professional a plus
•Minimum 3 years of experience in a systems administration role
•5+ years of experience in an IT role
As a Senior Client IT Admin, you will resolve complex issues for clients from the initial call to completion. With excellent technical and communication skills, you will collaborate effectively within the Service organization.
Key Responsibilities (including, but not limited to the following):
•Provide frontline troubleshooting for Client technical requests in a calm and confident manner.
•Proactively communicate with Clients about outstanding technical issues or status of resolution.
•Take ownership and follow up of issues to resolution, even if escalated to a senior internal resource.
•Work with vendors and other services providers to resolve client issues.
•Respond and action alerts from centralized management system to maintain health of platform.
•Update ticketing system and knowledge base with resolution and status of client matters.
•Provide regular status updates on outstanding tickets and current projects.
Key Attributes
•Excellent communication skills and ability to navigate different client requirements.
•Advanced knowledge of Microsoft 365 programs and administration a plus.
•Knowledge of Azure Active Directory concepts and best practices.
•Strong understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS
•Knowledge of mobile device management software (Intune MDM, O365 Basic MDM)
•Knowledge of antivirus and anti-SPAM software (Proofpoint, Mimecast, SentinelOne, Trend A/V, etc.)
•Experience understanding and troubleshooting MAC OS and Apple products.
•Familiar with Storage Area Networks (Pure, Nimble, etc.) and Virtualization (VMware)
•Highly logical thinker and skilled in identifying root cause of problems.
•Must be able to work both independently, with limited supervision, and in project team-oriented work groups.
Qualifications:
•Bachelor's Degree in MIS, Computer Science or similar focus preferred
•Microsoft Certified and Microsoft 365 Certified a plus
•VMWare Certified Professional a plus
•Minimum 3 years of experience in a systems administration role
•5+ years of experience in an IT role