CUSTOM WOOD PRODUCTS, INC.
Client Site Support Tech
CUSTOM WOOD PRODUCTS, INC. - Saint Marys, Kansas, United States
Work at CUSTOM WOOD PRODUCTS, INC.
Overview
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Overview
Job Details
Job Location Plant - St. Marys - St Marys, KS
Description
Job Role Summary: Client-Site Support Tech (Infinite Embedded Role)
Location:
Onsite at CWP St Mary's KS + Nearby Locations Employment:
Full-time, W2 employee of
Infinite Solutions
Purpose of the Role
This is a
client-facing, people-first support role
embedded onsite at a valued Infinite Solutions client. The technician will serve as a
bridge between the client and Infinite's full-service technical team -delivering friendly, proactive support with the full power of Infinite's remote help desk, tools, and senior engineers behind them.
This person is
not expected to know everything -but must be eager to serve, learn, and coordinate. Success in this role comes from being dependable, approachable, and able to confidently triage and route requests, while handling routine issues with support from Infinite's systems and team.
What the Role Involves Client-Facing Tech Support Serve as the friendly, dependable face of Infinite inside the client's office. Help users with issues big and small-while knowing when to pull in Infinite resources for backup. Help Desk & Field Work Hybrid Support includes both walk-up requests and scheduled tasks. Occasional field visits to nearby locations may be needed (mileage reimbursed). Infinite Team-Backed Support You are never alone. The Infinite team provides a full help desk, escalation paths, documentation, and back-end tools. Your job is to enable the client to get fast, high-quality help-by solving directly or getting the right Infinite teammate involved. What We're Looking For
Someone who
loves helping others A calm, professional presence who communicates well with non-technical users Curious and growth-minded -ready to learn tech skills on the job Comfortable juggling priorities and asking for help when needed An ambassador for
Infinite's service values and standards Growth & Support
Backed by a Full MSP Team:
You'll never be alone-we provide escalation paths, tools, and expert support
Training & Development:
We support team members in growing from customer service to IT expertise Documentation, process playbooks, and ongoing mentorship provided
About Infinite Solutions Infinite Solutions is a trusted Managed Service Provider (MSP) delivering IT support, security, and strategic technology guidance to organizations across the United States. We specialize in helping clients streamline operations, secure their environments, and empower their teams through modern cloud-based solutions. Our model combines deep technical expertise with a people-first mindset, ensuring responsive service and long-term partnership.
https://infinitesolutionsllc.com/
Qualifications
Technical Expectations
Basic familiarity with PCs, printers, and Microsoft 365 is helpful Infinite will provide training, documentation, and mentorship Ideal candidates may come from a
retail, customer service, or help desk
background Must be comfortable with onsite work, light travel, and client interaction
Job Location Plant - St. Marys - St Marys, KS
Description
Job Role Summary: Client-Site Support Tech (Infinite Embedded Role)
Location:
Onsite at CWP St Mary's KS + Nearby Locations Employment:
Full-time, W2 employee of
Infinite Solutions
Purpose of the Role
This is a
client-facing, people-first support role
embedded onsite at a valued Infinite Solutions client. The technician will serve as a
bridge between the client and Infinite's full-service technical team -delivering friendly, proactive support with the full power of Infinite's remote help desk, tools, and senior engineers behind them.
This person is
not expected to know everything -but must be eager to serve, learn, and coordinate. Success in this role comes from being dependable, approachable, and able to confidently triage and route requests, while handling routine issues with support from Infinite's systems and team.
What the Role Involves Client-Facing Tech Support Serve as the friendly, dependable face of Infinite inside the client's office. Help users with issues big and small-while knowing when to pull in Infinite resources for backup. Help Desk & Field Work Hybrid Support includes both walk-up requests and scheduled tasks. Occasional field visits to nearby locations may be needed (mileage reimbursed). Infinite Team-Backed Support You are never alone. The Infinite team provides a full help desk, escalation paths, documentation, and back-end tools. Your job is to enable the client to get fast, high-quality help-by solving directly or getting the right Infinite teammate involved. What We're Looking For
Someone who
loves helping others A calm, professional presence who communicates well with non-technical users Curious and growth-minded -ready to learn tech skills on the job Comfortable juggling priorities and asking for help when needed An ambassador for
Infinite's service values and standards Growth & Support
Backed by a Full MSP Team:
You'll never be alone-we provide escalation paths, tools, and expert support
Training & Development:
We support team members in growing from customer service to IT expertise Documentation, process playbooks, and ongoing mentorship provided
About Infinite Solutions Infinite Solutions is a trusted Managed Service Provider (MSP) delivering IT support, security, and strategic technology guidance to organizations across the United States. We specialize in helping clients streamline operations, secure their environments, and empower their teams through modern cloud-based solutions. Our model combines deep technical expertise with a people-first mindset, ensuring responsive service and long-term partnership.
https://infinitesolutionsllc.com/
Qualifications
Technical Expectations
Basic familiarity with PCs, printers, and Microsoft 365 is helpful Infinite will provide training, documentation, and mentorship Ideal candidates may come from a
retail, customer service, or help desk
background Must be comfortable with onsite work, light travel, and client interaction