Infrastructure Architect
Black Rock Solutions INC - Naperville, Illinois, United States, 60564
Work at Black Rock Solutions INC
Overview
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Overview
This range is provided by Black Rock Solutions INC. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$60.00/hr - $70.00/hr Role Overview
We are seeking a highly skilled and proactive
Infrastructure Architect
to lead incident management and technical problem-solving efforts across our enterprise systems. This role requires a hands-on leader with deep technical expertise, strong communication skills, and the ability to operate under pressure in a fast-paced production environment.
Key Responsibilities
Incident Management & Resolution Lead and coordinate high-severity incident response and root cause analysis. Facilitate technical war rooms and drive resolution across cross-functional teams. Provide clear, timely updates to stakeholders and leadership during outages or critical issues. Technical Leadership Guide troubleshooting sessions involving AWS Cloud, Salesforce, databases, and networking infrastructure. Analyze complex infrastructure issues and propose creative, actionable solutions. Collaborate with vendors to evaluate options and recommend the best course of action. Infrastructure & Cloud Expertise Design and support scalable, secure, and resilient cloud infrastructure (primarily AWS). Understand and troubleshoot across systems, including: AWS Cloud Services (Must have it) Azure Cloud Service (Preferred) Snowflake Cloud (nice to have) Salesforce platform (Preferred) Relational and NoSQL Databases Datadog monitoring and observability tools Cisco networking (switches, routing, connectivity) Operational Excellence Bring strong production support experience, including after-hours availability when needed. Monitor system health and performance, and proactively address potential issues. Maintain and improve incident response playbooks and escalation procedures. Communication & Leadership Communicate effectively with technical and non-technical stakeholders. Provide leadership in planning, prioritizing, and executing infrastructure initiatives. Mentor junior engineers and foster a culture of accountability and continuous improvement.
Required Qualifications
10+ years of experience in IT infrastructure, cloud operations, or related roles. Proven experience leading incident response and technical troubleshooting. Strong hands-on knowledge of: AWS (EC2, VPC, S3, CloudWatch, etc.) Salesforce administration and integration Databases (SQL, NoSQL) Datadog or similar observability platforms Cisco networking (switches, VLANs, routing) Familiarity with programming/scripting (Python, Bash, etc.) and infrastructure-as-code tools. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and stakeholder management capabilities. Willingness to work extended hours during critical incidents.
Preferred Qualifications
Experience working in a hybrid cloud environment. Exposure to DevOps practices and CI/CD pipelines. Prior experience in a consulting or vendor-facing role.
Skills: bash,aws cloud services,cross-platform troubleshooting (salesforce, snowflake, databases, networking),cisco networking,databases (sql, nosql),incident management & root cause analysis,datadog monitoring and observability tools,infrastructure,infrastructure-as-code tools,python,salesforce,aws
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Mid-Senior level Employment type
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Information Technology Industries
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