Shaner Hotels
Complex Director of Front Office | State College Toftrees Golf Re...
Shaner Hotels - State College, Pennsylvania, United States, 16801
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Overview
Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House Join to apply for the
Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House
role at
Shaner Hotels Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House 1 day ago Be among the first 25 applicants Join to apply for the
Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House
role at
Shaner Hotels Job Description
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
This position will serve two of State College's award-winning hotels: State College Toftrees Golf Resort Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned.
Job Description
This position will serve two of State College's award-winning hotels:
State College Toftrees Golf Resort State College Carnegie House Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Clean driving record is required. Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Shaner Hotels has an amazing opportunity at our award-winning hotels in State College, PA, Toftrees Golf Resort and Carnegie House, located just a short drive apart. The 102-room Toftrees Golf Resort is nestled amid 1,500 scenic wooded acres. Just a short drive down the road is our 21-room boutique inn, Carnegie House, welcoming you in the finest traditions of European country manors. With The Field (Toftrees) and Grace Restaurant (Carnegie House) as part of our offerings, this is the premier place to continue your hospitality career!Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionSales and Management IndustriesHospitality Referrals increase your chances of interviewing at Shaner Hotels by 2x Get notified about new Complex Director jobs in
State College, PA . Pennsylvania, United States $221,300 - $420,500 2 days ago Remote Medical Director- Missouri- Ohio-Kansas Pennsylvania, United States $221,300 - $420,500 2 days ago Construction Project Director - Data CentersVolunteer Recruiter and Onboarding Manager (State College PA)Volunteer Recruiter and Onboarding Manager (Work From Home)Marketing & Comms Senior Associate (Internal Communications)Assistant Director - TRIO Upward Bound Programs East University Park, PA $46,400 - $67,300 1 month ago University Park, PA $42,100 - $61,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House
role at
Shaner Hotels Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House 1 day ago Be among the first 25 applicants Join to apply for the
Complex Director of Front Office | State College Toftrees Golf Resort / Carnegie House
role at
Shaner Hotels Job Description
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
This position will serve two of State College's award-winning hotels: State College Toftrees Golf Resort Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned.
Job Description
This position will serve two of State College's award-winning hotels:
State College Toftrees Golf Resort State College Carnegie House Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Clean driving record is required. Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Shaner Hotels has an amazing opportunity at our award-winning hotels in State College, PA, Toftrees Golf Resort and Carnegie House, located just a short drive apart. The 102-room Toftrees Golf Resort is nestled amid 1,500 scenic wooded acres. Just a short drive down the road is our 21-room boutique inn, Carnegie House, welcoming you in the finest traditions of European country manors. With The Field (Toftrees) and Grace Restaurant (Carnegie House) as part of our offerings, this is the premier place to continue your hospitality career!Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionSales and Management IndustriesHospitality Referrals increase your chances of interviewing at Shaner Hotels by 2x Get notified about new Complex Director jobs in
State College, PA . Pennsylvania, United States $221,300 - $420,500 2 days ago Remote Medical Director- Missouri- Ohio-Kansas Pennsylvania, United States $221,300 - $420,500 2 days ago Construction Project Director - Data CentersVolunteer Recruiter and Onboarding Manager (State College PA)Volunteer Recruiter and Onboarding Manager (Work From Home)Marketing & Comms Senior Associate (Internal Communications)Assistant Director - TRIO Upward Bound Programs East University Park, PA $46,400 - $67,300 1 month ago University Park, PA $42,100 - $61,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr