Global Technical Talent
Computer Client Support Analyst
Global Technical Talent - Sacramento, California, United States, 95828
Work at Global Technical Talent
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Overview
Primary Job Title:
Computer Client Support Analyst Location:
Sacramento, CA (Onsite) Date Posted:
7/22/2025 Employment Type:
Contract (12 months) Salary Range:
$29 -$31/Hr
Job Description:
Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment.
Key Responsibilities: Tier 1 troubleshooting of desktop and mobile computing devices, network, and peripheral issues. Diagnose and resolve application, hardware, and software problems. Take appropriate action during system-wide events (e.g., outages, rollouts). Provide after-hours support and escalate urgent issues. Engage in two-way knowledge transfer within the team. Foster a culture of teamwork within and across TSC. Create and assign incident tickets/work orders based on impact and complexity. Monitor and manage network device alarms and alerts using business rules. Complete documentation of service requests within established time frames. Ensure work complies with policies, standards, and guidelines. Minimum Qualifications:
High School Diploma or equivalent. 1 year of IT service/help desk operations experience. Standard knowledge of MS Office Suite, MS operating systems, and enterprise networks. Strong customer service and communication skills. Analytical thinking and adaptability. Commitment to safety and teamwork. Ability to learn quickly and share knowledge. Desired Qualifications:
Associate's or Bachelor's degree in a related field, or IT certifications (preferred). 1 year of general customer service in retail, call center sales, or service. IT experience: PC use, troubleshooting, repairs, software/hardware installation. Problem-solving and organizational skills. Proficiency in Microsoft Word and Excel. Ability to work independently or in a team setting. Basic knowledge of IT products, utility domains, or networking (e.g., TCP/IP). Adherence to defined run-books and playbooks. Top Skills & Traits for Success:
Windows Microsoft application experience. Call center or IT service desk experience. Tier 1 remote technical support. iOS (iPhone/iPad) application support. Computer networking: LAN, Wi-Fi, printers, peripherals. Strong customer service orientation. Reliable attendance and commitment to task completion. Additional Information:
Minimum typing speed: 35 WPM (typing test results to be submitted in Fieldglass). New hires will begin 100% onsite for hands-on training and mentorship. Hybrid eligibility will be assessed after 3-6 months based on training completion, independence, and performance metrics. Customer-focused IT Help Desk roles - not web chat positions. No degree required, but preferred; IT certifications acceptable. Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Company:
Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community. The client is an AA/EEO employer that actively pursues and hires a diverse workforce.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-23799
Computer Client Support Analyst Location:
Sacramento, CA (Onsite) Date Posted:
7/22/2025 Employment Type:
Contract (12 months) Salary Range:
$29 -$31/Hr
Job Description:
Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment.
Key Responsibilities: Tier 1 troubleshooting of desktop and mobile computing devices, network, and peripheral issues. Diagnose and resolve application, hardware, and software problems. Take appropriate action during system-wide events (e.g., outages, rollouts). Provide after-hours support and escalate urgent issues. Engage in two-way knowledge transfer within the team. Foster a culture of teamwork within and across TSC. Create and assign incident tickets/work orders based on impact and complexity. Monitor and manage network device alarms and alerts using business rules. Complete documentation of service requests within established time frames. Ensure work complies with policies, standards, and guidelines. Minimum Qualifications:
High School Diploma or equivalent. 1 year of IT service/help desk operations experience. Standard knowledge of MS Office Suite, MS operating systems, and enterprise networks. Strong customer service and communication skills. Analytical thinking and adaptability. Commitment to safety and teamwork. Ability to learn quickly and share knowledge. Desired Qualifications:
Associate's or Bachelor's degree in a related field, or IT certifications (preferred). 1 year of general customer service in retail, call center sales, or service. IT experience: PC use, troubleshooting, repairs, software/hardware installation. Problem-solving and organizational skills. Proficiency in Microsoft Word and Excel. Ability to work independently or in a team setting. Basic knowledge of IT products, utility domains, or networking (e.g., TCP/IP). Adherence to defined run-books and playbooks. Top Skills & Traits for Success:
Windows Microsoft application experience. Call center or IT service desk experience. Tier 1 remote technical support. iOS (iPhone/iPad) application support. Computer networking: LAN, Wi-Fi, printers, peripherals. Strong customer service orientation. Reliable attendance and commitment to task completion. Additional Information:
Minimum typing speed: 35 WPM (typing test results to be submitted in Fieldglass). New hires will begin 100% onsite for hands-on training and mentorship. Hybrid eligibility will be assessed after 3-6 months based on training completion, independence, and performance metrics. Customer-focused IT Help Desk roles - not web chat positions. No degree required, but preferred; IT certifications acceptable. Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Company:
Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community. The client is an AA/EEO employer that actively pursues and hires a diverse workforce.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-23799