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Join our Remote Bilingual Spanish Customer Service Representative team, starting at $36,400 per year ($16.50 base hourly wage plus an additional $1 an hour for language differential), plus bonuses. Applicants must reside in Texas to qualify for this remote position. As a Bilingual Spanish Customer Service Representative, you will play a crucial role in an essential industry! Your work will provide clients with the peace of mind they seek when it comes to protecting their assets. You will represent one of the nation's leading insurance providers, taking inbound calls from warm leads or current policyholders and assisting them with their insurance needs. Using strong relationship-building skills, you will deliver an outstanding customer experience. Your key responsibilities will include: Handling inbound calls to conduct consultations that identify the needs of prospective clients. Educating customers about our insurance products and services while identifying opportunities for additional product sales. Clearly communicating all coverage options and solutions using the resources provided. Resolving customer inquiries related to insurance and service-related issues through research and analysis. Engaging with diverse individuals from all walks of life. Customizing assistance based on each caller's unique needs. What you can expect as a Bilingual Spanish Customer Service Representative: Fully remote work environment with equipment provided. Full-time hours with a 40-hour work week. Job stability within a company that has been operational since 1936. Paid time off to support your well-being. Comprehensive medical, dental, and vision insurance with premium coverage assistance. Tuition reimbursement to support your educational goals. A lucrative referral program. Opportunities for career growth; many of our senior leaders started as agents. Annual performance reviews that provide financial rewards for your contributions. Qualifications for success as a Bilingual Spanish Customer Service Representative: At least six months of experience in a service or sales role. Adequate ability to operate in a fast-paced environment. Effectiveness in multitasking and managing time effectively. A minimum of six months of work-from-home experience. Fluency in both Spanish and English, with strong written and verbal communication skills. Computer proficiency. To excel in our remote environment, you will need: Cable or fiber internet service (no dial-up, DSL, satellite, or cellular). A minimum of 25 Mbps download and 10 Mbps upload speed. Ping rate of less than 100 ms. A private workspace (desk and chair) free from interruptions and background noise. Capability to be on webcam during working hours. Essential requirements: Must be at least 18 years of age. Must hold a GED or high school diploma. Must be legally authorized to work in the United States. At our company, we are committed to providing equal employment opportunities to all qualified individuals without discrimination due to race, color, religion, sex, age, national origin, disability, or any other protected characteristic.