Palmer Group
Spanish Bilingual Customer Service Representative
Palmer Group, Johnston, Iowa, United States, 50131
Join our well-known and respected client as a
Spanish Bilingual Customer Service Representative ! This position offers excellent pay and the opportunity to deliver outstanding service to customers and dealers. You will handle inbound calls, address customer inquiries, and handle data within internal systems. If you are an excellent Spanish and English bilingual communicator with strong organizational skills, apply today!
Work model:
On-Site 8-hour shift between 5:00 AM and 5:00 PM What you will do: Offer product/service details and address customer and dealer inquiries, serving as the primary contact for resolving queries and enrollment activities Handle mainly inbound calls, with some outbound calls and emails Deliver outstanding service to customers and dealers over the phone Manage various conversations and collect enrollment information Utilize complex scripts and processes to clarify customer details and provide necessary assistance Oversee discussions on contracts, legal entities, and tax rules Create follow-up actions and input relevant information into internal systems after each interaction, ensuring data quality Implement processes to verify completeness and effectiveness for broader applications through shared or dedicated service teams Manage tickets from dealer/customer requests using a ticketing system What you will need to be successful: 1 year of customer service or call center experience Spanish bilingual ability required Strong judgment, problem-solving, and decision-making skills Proficiency with Microsoft Office, especially Excel and OneNote Benefits overview: 401k Major health insurance Employee Stock Ownership Plan ( ESOP ) Click here for a complete list of benefits Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.
Spanish Bilingual Customer Service Representative ! This position offers excellent pay and the opportunity to deliver outstanding service to customers and dealers. You will handle inbound calls, address customer inquiries, and handle data within internal systems. If you are an excellent Spanish and English bilingual communicator with strong organizational skills, apply today!
Work model:
On-Site 8-hour shift between 5:00 AM and 5:00 PM What you will do: Offer product/service details and address customer and dealer inquiries, serving as the primary contact for resolving queries and enrollment activities Handle mainly inbound calls, with some outbound calls and emails Deliver outstanding service to customers and dealers over the phone Manage various conversations and collect enrollment information Utilize complex scripts and processes to clarify customer details and provide necessary assistance Oversee discussions on contracts, legal entities, and tax rules Create follow-up actions and input relevant information into internal systems after each interaction, ensuring data quality Implement processes to verify completeness and effectiveness for broader applications through shared or dedicated service teams Manage tickets from dealer/customer requests using a ticketing system What you will need to be successful: 1 year of customer service or call center experience Spanish bilingual ability required Strong judgment, problem-solving, and decision-making skills Proficiency with Microsoft Office, especially Excel and OneNote Benefits overview: 401k Major health insurance Employee Stock Ownership Plan ( ESOP ) Click here for a complete list of benefits Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.