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About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI's breakneck shipping cadence and growth-and the expectation that it will only accelerate-transforming our rich support data into realtime insights and scalable, selfserve analytics is critical to sustaining exceptional customer experiences on the path to AGI. About the Role We're seeking a User Operations Data Analyst who will dig deep into usersupport data-surfacing trends, volumes, and friction signals-and turn these findings into actionable insights and alwayson reporting. You'll design, build, and maintain selfserve dashboards that keep every stakeholder informed in real time, partnering closely with Data Science and Engineering to ensure clean pipelines, robust models, and scalable tooling. Think proactive friction detection and realtime servicehealth views that help us stay ahead of demand-delivering decisiongrade insights, not just prettier slide decks. This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Explore large support and product datasets to uncover trends, volume drivers, and userexperience pain points, distilling findings into clear, actionable narratives.

Build, enhance, and maintain selfserve dashboards and reporting tools, enabling nontechnical teams to answer their own data questions.

Establish a unified metrics taxonomy for servicehealth and performance-and build automated datasharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same realtime view of success

Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes-powering smarter routing, richer selfserve insights, and swifter rootcause analysis.

Partner with Data Engineering to ensure reliable pipelines, implement dataquality checks, and document sources of truth.

Jump into highpriority special projects to conduct bespoke deepdive analyses and deliver clear, strategic recommendations to leadership.

Prototype quickly-leveraging ChatGPT, Jupyter notebooks, Retool, and other tools-to prove value before hardening with Engineering.

Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations.

You might thrive in this role if you: 8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams.

Expertlevel SQL skills and proficiency in Python or R for advanced analysis and automation

Handson experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and selfserve usability.

Handson experience finetuning or promptengineering LLMs to build text classifiers, sentiment analysis, or tagging systems.

Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and nontechnical audiences.

Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs.

Strong crossfunctional communication skills-comfortable collaborating daily with engineers, data scientists, and operations leaders.

An eye for detail, a zerodefect mindset, and a bias toward action over theoretical perfection

Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow.

Thrive in a fastmoving, ambiguous environment where priorities can shift quickly.

#LI-NM2 About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation Range: $235K