Piper Companies
Technical Support Engineer II
Piper Companies - Morrisville
Work at Piper Companies
Overview
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Overview
Piper Companies is seeking a Technical Support Engineer II to join a growing leader in cybersecurity and data analytics, for a hybrid permanent position in Morrisville, NC . The Technical Support Engineer II will serve as a key technical resource, providing advanced support and resolution for security-related issues while collaborating cross-functionally, guiding customers, and strengthening team knowledge and infrastructure.
Responsibilities of the Technical Support Engineer II include:
This job opens for applications on 7/29. Applications for this job will be accepted for at least 30 days from the posting date.
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Responsibilities of the Technical Support Engineer II include:
- Provide advanced technical support and incident resolution for complex issues related to data security, permissions, and access management
- Investigate and analyze logs, system events, and user behavior to identify root causes and recommend long-term solutions
- Collaborate with internal engineering, product, and support teams to escalate critical issues and influence improvements
- Guide customers through configuration, deployment, and best practices for maintaining secure environments
- Contribute to technical documentation, knowledge sharing, and mentoring of junior support staff to elevate team capabilities
- 2+ years of hands-on experience providing technical troubleshooting and customer support
- Strong knowledge of Microsoft Active Directory at the systems level
- Proficiency with Windows Server, Microsoft 365, Outlook, and related technologies
- Demonstrated experience with permissioning, diagnostics, and SQL query troubleshooting
- Exposure to cloud platforms such as AWS, GCP, or Azure
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Salary Range: $80,000-$85,000/year
- Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
This job opens for applications on 7/29. Applications for this job will be accepted for at least 30 days from the posting date.
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