Texas Staffing
Help Desk Technician III
Texas Staffing - San Antonio, Texas, United States, 78208
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Overview
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Overview
Help Desk Technician III
GDIT is looking for a Help Desk Technician III who holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas. Tasks include providing customer support for network accounts, web browsing, email, word processing, spreadsheets, databases, presentations, photo editing, desktop publishing, scanning, and telephone voice mail services. Provide multi-media coordination and assistance for conferences, meetings, and Video Teleconference operations. Provide IT support for problem resolution and document problems using appropriate ticketing systems. Support for common, standard user workstations and associated software, handheld wireless devices, specialized network support, remote desktop management, and moves, add's and changes (MAC) requests. Design, install, operate, maintain, and support messaging and collaboration, including Government Personal Electronic Devices/Tablets/Mobile Devices/etc., voice and data plans, supporting servers, end-user mobile, anti-spam, and pop-up solutions. Maintain SharePoint helpdesk intranet site, which contains information on standards, security policies, technology ordering and technical tips and hints. Provide weekly help desk performance reports and recommendations to make the help desk more efficient. Provide troubleshooting and resolution expertise to determine network component and configuration issues/failures. Provide technical assistance to support organizational program initiatives. Provide formal, informal, and On-the-Job Training related to help desk applications, to customers and Military/Government internal staff. Ensure all systems comply with IAVA, IAVB, and TCNO direction. Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance. Requires 1+ years of directly related experience supporting help desk operations. Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. CompTIA Security+ certification with valid CE status.
GDIT is looking for a Help Desk Technician III who holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas. Tasks include providing customer support for network accounts, web browsing, email, word processing, spreadsheets, databases, presentations, photo editing, desktop publishing, scanning, and telephone voice mail services. Provide multi-media coordination and assistance for conferences, meetings, and Video Teleconference operations. Provide IT support for problem resolution and document problems using appropriate ticketing systems. Support for common, standard user workstations and associated software, handheld wireless devices, specialized network support, remote desktop management, and moves, add's and changes (MAC) requests. Design, install, operate, maintain, and support messaging and collaboration, including Government Personal Electronic Devices/Tablets/Mobile Devices/etc., voice and data plans, supporting servers, end-user mobile, anti-spam, and pop-up solutions. Maintain SharePoint helpdesk intranet site, which contains information on standards, security policies, technology ordering and technical tips and hints. Provide weekly help desk performance reports and recommendations to make the help desk more efficient. Provide troubleshooting and resolution expertise to determine network component and configuration issues/failures. Provide technical assistance to support organizational program initiatives. Provide formal, informal, and On-the-Job Training related to help desk applications, to customers and Military/Government internal staff. Ensure all systems comply with IAVA, IAVB, and TCNO direction. Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance. Requires 1+ years of directly related experience supporting help desk operations. Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. CompTIA Security+ certification with valid CE status.