Pyramid Consulting Group
Director/VP of Data Center Operations
Pyramid Consulting Group - Johns Creek, Georgia, United States
Work at Pyramid Consulting Group
Overview
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Overview
Position Summary
Highly seasoned and strategic Director/VP of Data Center Operations with 20+ years of experience in managing end-to-end data center operations, infrastructure, facilities, and personnel. The ideal candidate is a hands-on leader with a proven track record of overseeing mission-critical environments, ensuring high availability, driving operational excellence, and leading large-scale infrastructure initiatives in support of enterprise IT goals.
Key Responsibilities
Strategic Leadership & Management
• Lead the strategic planning, budgeting, and forecasting for data center infrastructure across multiple locations.
• Develop and execute a roadmap for modernization, consolidation, and efficiency improvements in the data center environment.
• Manage large, cross-functional teams, including operations, engineering, support, and facilities personnel.
• Serve as the primary liaison between executive leadership and technical teams regarding data center strategy.
Operations & Service Management • Ensure 24x7x365 uptime of data center operations and compliance with SLAs. • Oversee ITIL-based service delivery processes including incident, change, problem, and capacity management. • Optimize and enforce operational workflows to improve uptime, performance, and service delivery. • Implement monitoring, alerting, and incident response systems for proactive issue resolution. Infrastructure & Facility Oversight • Oversee the installation, maintenance, and decommissioning of servers, networking, storage, and power systems. • Manage capacity planning and ensure sufficient cooling, power, and space for growth. • Ensure optimal PUE (Power Usage Effectiveness) and energy efficiency across facilities. • Lead design and execution of data center builds, migrations, or relocations.
Governance, Risk & Compliance • Maintain compliance with regulatory requirements (e.g., ISO 27001, SOC 2, PCI-DSS). • Develop and test disaster recovery and business continuity plans. • Mitigate risks by applying best practices in physical and cyber security. • Oversee vendor and contract management, including SLAs, negotiations, and audits.
Innovation & Continuous Improvement • Stay current with emerging data center technologies including edge computing, modular builds, and green IT. • Champion automation initiatives (e.g., using DCIM tools, AI-driven monitoring, Infrastructure as Code). • Evaluate and adopt hybrid/cloud strategies where applicable. • Implement KPIs, metrics, and dashboards to monitor and report on performance and efficiency.
Qualifications
Required: • Minimum 20 years of professional experience in data center operations, with at least 10 years in a leadership role. • Strong expertise in managing enterprise-class data center environments (multi-tenant or large-scale). • Proven experience with critical infrastructure systems (HVAC, UPS, generators, fire suppression, Client). • Deep knowledge of network infrastructure, storage systems, virtualization, and high availability systems. • Familiarity with DCIM platforms, ITSM tools, and automation/orchestration frameworks.
Preferred: • Bachelor's or Master's degree in Computer Science, Electrical Engineering, or related field. • Certifications such as CDCP, CDCS, CDCE, ITIL v4, PMP, or equivalent. • Experience in managing hybrid cloud architectures (AWS, Azure, GCP). • Experience with sustainability practices and environmental certifications (e.g., LEED, Energy Star).
Key Competencies • Strategic and tactical leadership • Crisis and incident management • Cross-functional team collaboration • Budgeting and financial oversight • Strong verbal and written communication • Analytical and data-driven decision-making
Operations & Service Management • Ensure 24x7x365 uptime of data center operations and compliance with SLAs. • Oversee ITIL-based service delivery processes including incident, change, problem, and capacity management. • Optimize and enforce operational workflows to improve uptime, performance, and service delivery. • Implement monitoring, alerting, and incident response systems for proactive issue resolution. Infrastructure & Facility Oversight • Oversee the installation, maintenance, and decommissioning of servers, networking, storage, and power systems. • Manage capacity planning and ensure sufficient cooling, power, and space for growth. • Ensure optimal PUE (Power Usage Effectiveness) and energy efficiency across facilities. • Lead design and execution of data center builds, migrations, or relocations.
Governance, Risk & Compliance • Maintain compliance with regulatory requirements (e.g., ISO 27001, SOC 2, PCI-DSS). • Develop and test disaster recovery and business continuity plans. • Mitigate risks by applying best practices in physical and cyber security. • Oversee vendor and contract management, including SLAs, negotiations, and audits.
Innovation & Continuous Improvement • Stay current with emerging data center technologies including edge computing, modular builds, and green IT. • Champion automation initiatives (e.g., using DCIM tools, AI-driven monitoring, Infrastructure as Code). • Evaluate and adopt hybrid/cloud strategies where applicable. • Implement KPIs, metrics, and dashboards to monitor and report on performance and efficiency.
Qualifications
Required: • Minimum 20 years of professional experience in data center operations, with at least 10 years in a leadership role. • Strong expertise in managing enterprise-class data center environments (multi-tenant or large-scale). • Proven experience with critical infrastructure systems (HVAC, UPS, generators, fire suppression, Client). • Deep knowledge of network infrastructure, storage systems, virtualization, and high availability systems. • Familiarity with DCIM platforms, ITSM tools, and automation/orchestration frameworks.
Preferred: • Bachelor's or Master's degree in Computer Science, Electrical Engineering, or related field. • Certifications such as CDCP, CDCS, CDCE, ITIL v4, PMP, or equivalent. • Experience in managing hybrid cloud architectures (AWS, Azure, GCP). • Experience with sustainability practices and environmental certifications (e.g., LEED, Energy Star).
Key Competencies • Strategic and tactical leadership • Crisis and incident management • Cross-functional team collaboration • Budgeting and financial oversight • Strong verbal and written communication • Analytical and data-driven decision-making