San Diego Center for Children
Cal-AIM (ECM) Program Manager
San Diego Center for Children - San Diego
Work at San Diego Center for Children
Overview
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Overview
Job Details
Job Location
Family Wellness Center Mission Valley - San Diego, CA
Position Type
Full Time
Education Level
Graduate Degree
Salary Range
$70000.00 - $95000.00
Job Shift
Day
Job Category
Management
Description
By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day - are you ready to make an impact?
Join us - and work with purpose!
POSITION BENEFITS
The Program Manager is responsible for the development, implementation, fiscal oversight, quality assurance and management of any Cal-AIM Program. The Program Manager provides support in growing the program, budgeting and clinical oversight to ECM Supervisor and Lead Care Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned)
•Responsible for all aspects of the ECM program, including program development, growth and improvement, budgeting, and building relationships with stakeholders.
•Provide clinical and programmatic leadership and training.
•Responsible for interviewing and hiring; trains; plans, assigns, and directs work; appraises performance; implements disciplinary actions; addresses complaints; and resolves problems for all program staff, in accordance with SDCC policies and procedures.
•Keeping current with changing State laws and protocols related to ECM service delivery and process.
•Supervise graduate interns, as assigned.
•Support ongoing communication and certification procedures with managed care providers and other contractual partners.
•Participate in regular meetings with managed care programs, other contract liaisons, and community partners.
•Seek opportunities to build strong relationships with health care providers, local and community organizations, and government agencies to support enrolled clients.
•Oversee reporting, billing, and quality assurance in partnership with other departments.
•Ensure continuous availability of clinical supervision, consultation, and support as required during and after normal business hours.
•Assures that staff maintain accurate, complete, and timely case records per requirements of oversight bodies, payors, and SDCC and program policies.
•Ensures documentation reviewed for quality and completeness.
•Develops and maintains positive working relationships with Full Circle Health Network, Community Health Group and other managed care Medi-Cal providers to build and maintain program.
•Maintains clear, effective, and open communication between multidisciplinary clinical staff, and administrative personnel within and between SDCC programs and with community partners.
•Assists ECM staff in responding to unsafe behaviors or environments and provides crisis phone or in person support to staff as needed.
•Provide outreach and education to community partners related to ECM program and represents ECM in community meetings as assigned.
•Other projects as assigned
SUPERVISORY RESPONSIBILITIES
Directly supervises employees and carries out supervisory responsibilities in accordance with organization's policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
LANGUAGE SKILLS
Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups
REASONING ABILITY
Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hand to finger; or feel; reach with hands and arms; and talk or hear. Due to the emotional instability of the clients the employee may be subjected to kicking, hitting, punching, biting, hair pulling, etc. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
DIVERSITY STATEMENT
The San Diego Center for Children is committed to:
•Actively recruiting, retaining, and supporting diverse staff at all levels of the organization,
•Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services, and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect,
•Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve.
Qualifications
MINIMUM REQUIREMENTS:
Job Location
Family Wellness Center Mission Valley - San Diego, CA
Position Type
Full Time
Education Level
Graduate Degree
Salary Range
$70000.00 - $95000.00
Job Shift
Day
Job Category
Management
Description
By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day - are you ready to make an impact?
Join us - and work with purpose!
POSITION BENEFITS
- Team-oriented, multidisciplinary approach
- Ongoing, high-level learning and development opportunities
- Culturally diverse environment
- Joint Commission Accredited Organization
- Comprehensive Health Insurance (medical, dental, vision, pet)
- Retirement savings plan: 403(b) - with employer match up to 3%
- Generous paid time off (vacation, sick leave, holidays)
- Wellness programs
- EAP - Employee Assistance Program
- Tuition reimbursement or assistance for continuing education
- Employee discounts
- Employee recognition program
- Opportunities for career advancement
- May be eligible for state or federal loan forgiveness programs for work with underserved populations
The Program Manager is responsible for the development, implementation, fiscal oversight, quality assurance and management of any Cal-AIM Program. The Program Manager provides support in growing the program, budgeting and clinical oversight to ECM Supervisor and Lead Care Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned)
•Responsible for all aspects of the ECM program, including program development, growth and improvement, budgeting, and building relationships with stakeholders.
•Provide clinical and programmatic leadership and training.
•Responsible for interviewing and hiring; trains; plans, assigns, and directs work; appraises performance; implements disciplinary actions; addresses complaints; and resolves problems for all program staff, in accordance with SDCC policies and procedures.
•Keeping current with changing State laws and protocols related to ECM service delivery and process.
•Supervise graduate interns, as assigned.
•Support ongoing communication and certification procedures with managed care providers and other contractual partners.
•Participate in regular meetings with managed care programs, other contract liaisons, and community partners.
•Seek opportunities to build strong relationships with health care providers, local and community organizations, and government agencies to support enrolled clients.
•Oversee reporting, billing, and quality assurance in partnership with other departments.
•Ensure continuous availability of clinical supervision, consultation, and support as required during and after normal business hours.
•Assures that staff maintain accurate, complete, and timely case records per requirements of oversight bodies, payors, and SDCC and program policies.
•Ensures documentation reviewed for quality and completeness.
•Develops and maintains positive working relationships with Full Circle Health Network, Community Health Group and other managed care Medi-Cal providers to build and maintain program.
•Maintains clear, effective, and open communication between multidisciplinary clinical staff, and administrative personnel within and between SDCC programs and with community partners.
•Assists ECM staff in responding to unsafe behaviors or environments and provides crisis phone or in person support to staff as needed.
•Provide outreach and education to community partners related to ECM program and represents ECM in community meetings as assigned.
•Other projects as assigned
SUPERVISORY RESPONSIBILITIES
Directly supervises employees and carries out supervisory responsibilities in accordance with organization's policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
LANGUAGE SKILLS
Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups
REASONING ABILITY
Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hand to finger; or feel; reach with hands and arms; and talk or hear. Due to the emotional instability of the clients the employee may be subjected to kicking, hitting, punching, biting, hair pulling, etc. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
DIVERSITY STATEMENT
The San Diego Center for Children is committed to:
•Actively recruiting, retaining, and supporting diverse staff at all levels of the organization,
•Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services, and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect,
•Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve.
Qualifications
MINIMUM REQUIREMENTS:
- Valid California Driver's License
- Bachelor's or Master's Degree in Behavioral Health Field, Certified Peer Support, or equivalent experience
- Knowledge of intensive case management services, trauma-informed care
- Experience working with Medi-Cal clients or with Managed Care Plans
- California Licensed Clinical Social Worker (LCSW), 2 years post licensure with experience supervising MSW interns or BBS Associates
- Knowledge of TF-CBT, MI
- Highly self-directed, conscientious, articulate, with excellent presentation and teaching skills
- Experience in coaching/training staff
- Maintains efficient organization systems
- Bilingual English/Spanish