Novato Toyota
Service Advisor
Novato Toyota - Novato, California, United States, 94949
Work at Novato Toyota
Overview
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Overview
Novato Toyota/Kia Marin is hiring an experienced Service Advisor professional to join our team. If you're excited to be part of a winning team, Novato Toyota/Kia Marin is a great place to grow your career.
Responsibilities
Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Qualifications
Working knowledge and experience of automotive products, repairs and parts Secondary education in the automotive field or equivalent work experience
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Knowledge of CDK dealer management a plus
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive scenarios to someone who has no automotive experience
Responsibilities
Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Qualifications
Working knowledge and experience of automotive products, repairs and parts Secondary education in the automotive field or equivalent work experience
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Knowledge of CDK dealer management a plus
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive scenarios to someone who has no automotive experience