Dufry
F&B Operations Manager
Dufry - Fresno, California, United States, 93650
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Overview
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Overview
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Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
What We Will Offer You:
Competitive Salary Range of: $68,640.00 up to $71,821.00 Daily Pay A 20% of Hudson Employee Discount A 50% off Hudson Food & Beverage Discount Medical, Dental & Vision Insurance Company Paid Life Insurance Paid Vacation Paid Sick Time Employee Recognition Programs Advancement and Growth Opportunities On-going Training & Development Your Team is counting on you to:
Provide full flexible and open availability to work any shift throughout the day (within a 24-hour period), any day of the week, including weekends & holidays Work a full-time schedule Working at the Fresno Yosemite International Airport F&B OPS Manager Responsibilities:
Responsible for directing the daily operations of the F&B. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within the local community. As the highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not. Responsible for professional growth & development of assistant managers, shift leaders, and sales associates. Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees. Responsible for collaborating with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance. Responsible for monitoring performance/customer service and morale of store employees Responsible for handling disciplinary action and terminations of store staff (when necessary) Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints. Responsible for coordinating a monthly meeting with the management team. Attending monthly manager meetings. Provide ongoing training as needed regarding new products, promotions, policies etc. Compliance with all federal, state and local labor laws. Ensure store budget is met per district manager/franchisee Ensure proper execution of new product introductions and marketing programs within the store Complete weekly food and paper inventory Complete DCP and other vendor orders weekly or as needed Complete temperature & coffee calibration logs and provide product order and throwaway sheets to central production facility daily. Also, complete the red and blue book. Complete daily cash management functions (cash reports, deposits etc. in its entirety) Complete weekly schedule for store personnel Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits. Responsible for creating store action plans to drive store performance around areas of opportunity Responsible for the daily maintenance of all equipment, stock areas, sales areas, building, and grounds Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures. Ensuring proper staff levels at all times for optimum scheduled times. Conducting regular travel paths throughout your shift and taking action on their results Make sure that on every shift the pic in charge is running the operations by shift coaching F&B Operations Manager Qualifications:
2-3 years' experience in a managerial position specifically in the retail and restaurant industry Able to clearly express oneself verbally and in writing (English) Math and financial management Stand, Bend, and Lift approx. 40 lbs. Guest Focus - anticipate and understand guests' needs and exceed their expectations. Passion for Results - set compelling targets and deliver on commitments. Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment. Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team. Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
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Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
What We Will Offer You:
Competitive Salary Range of: $68,640.00 up to $71,821.00 Daily Pay A 20% of Hudson Employee Discount A 50% off Hudson Food & Beverage Discount Medical, Dental & Vision Insurance Company Paid Life Insurance Paid Vacation Paid Sick Time Employee Recognition Programs Advancement and Growth Opportunities On-going Training & Development Your Team is counting on you to:
Provide full flexible and open availability to work any shift throughout the day (within a 24-hour period), any day of the week, including weekends & holidays Work a full-time schedule Working at the Fresno Yosemite International Airport F&B OPS Manager Responsibilities:
Responsible for directing the daily operations of the F&B. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within the local community. As the highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not. Responsible for professional growth & development of assistant managers, shift leaders, and sales associates. Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees. Responsible for collaborating with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance. Responsible for monitoring performance/customer service and morale of store employees Responsible for handling disciplinary action and terminations of store staff (when necessary) Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints. Responsible for coordinating a monthly meeting with the management team. Attending monthly manager meetings. Provide ongoing training as needed regarding new products, promotions, policies etc. Compliance with all federal, state and local labor laws. Ensure store budget is met per district manager/franchisee Ensure proper execution of new product introductions and marketing programs within the store Complete weekly food and paper inventory Complete DCP and other vendor orders weekly or as needed Complete temperature & coffee calibration logs and provide product order and throwaway sheets to central production facility daily. Also, complete the red and blue book. Complete daily cash management functions (cash reports, deposits etc. in its entirety) Complete weekly schedule for store personnel Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits. Responsible for creating store action plans to drive store performance around areas of opportunity Responsible for the daily maintenance of all equipment, stock areas, sales areas, building, and grounds Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures. Ensuring proper staff levels at all times for optimum scheduled times. Conducting regular travel paths throughout your shift and taking action on their results Make sure that on every shift the pic in charge is running the operations by shift coaching F&B Operations Manager Qualifications:
2-3 years' experience in a managerial position specifically in the retail and restaurant industry Able to clearly express oneself verbally and in writing (English) Math and financial management Stand, Bend, and Lift approx. 40 lbs. Guest Focus - anticipate and understand guests' needs and exceed their expectations. Passion for Results - set compelling targets and deliver on commitments. Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment. Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team. Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
Please enable JavaScript
Screen readers cannot read the following searchable map. Follow this link to reach our Job Search page to search for available jobs in a more accessible format.