TEKsystems
Financial Technical Support Rep
TEKsystems - Tempe, Arizona, United States, 85281
Work at TEKsystems
Overview
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Overview
Financial Technical Support Rep
We are seeking a tech-savvy and service-oriented representative to provide outstanding support to financial professionals, their teams, and internal business partners. In this role, you'll troubleshoot and guide users through proprietary and third-party software, office applications, and browsersensuring a smooth and professional experience. This position is on-site during training but hybrid after (2 days from home!). Key Responsibilities: Deliver exceptional customer service by assisting users with software navigation, troubleshooting, and issue resolution. Support a variety of platforms including Microsoft Office, Exchange, iOS, Android, and multiple browsers. Log detailed reports of support issues and maintain accurate records in the service tracking system. Collaborate with escalation teams to ensure timely and effective resolution of complex issues. Respond to inquiries, service requests, and complaints with professionalism and empathy. Maintain compliance with financial regulations while resolving client concerns. Continuously build knowledge of financial industry terminology and recurring issues to offer effective solutions. Promote a positive client experience through clear communication, professionalism, and a commitment to exceeding expectations. Required Skills & Qualifications: 13 years of customer service experience in Financial Services or Information Technology. Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers. Strong problem-solving skills and the ability to manage multiple tasks simultaneously. Ability to simplify and clarify complex information for clients. Excellent verbal and written communication skills, including active listening and professional phone etiquette. Strong customer focus, organized work style, and a proactive attitude. Adaptability and resilience in a fast-paced, ever-changing environment. Pay and Benefits: The pay for this position is $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Tempe, AZ. Application Deadline: This position is anticipated to close on Aug 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a tech-savvy and service-oriented representative to provide outstanding support to financial professionals, their teams, and internal business partners. In this role, you'll troubleshoot and guide users through proprietary and third-party software, office applications, and browsersensuring a smooth and professional experience. This position is on-site during training but hybrid after (2 days from home!). Key Responsibilities: Deliver exceptional customer service by assisting users with software navigation, troubleshooting, and issue resolution. Support a variety of platforms including Microsoft Office, Exchange, iOS, Android, and multiple browsers. Log detailed reports of support issues and maintain accurate records in the service tracking system. Collaborate with escalation teams to ensure timely and effective resolution of complex issues. Respond to inquiries, service requests, and complaints with professionalism and empathy. Maintain compliance with financial regulations while resolving client concerns. Continuously build knowledge of financial industry terminology and recurring issues to offer effective solutions. Promote a positive client experience through clear communication, professionalism, and a commitment to exceeding expectations. Required Skills & Qualifications: 13 years of customer service experience in Financial Services or Information Technology. Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers. Strong problem-solving skills and the ability to manage multiple tasks simultaneously. Ability to simplify and clarify complex information for clients. Excellent verbal and written communication skills, including active listening and professional phone etiquette. Strong customer focus, organized work style, and a proactive attitude. Adaptability and resilience in a fast-paced, ever-changing environment. Pay and Benefits: The pay for this position is $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Tempe, AZ. Application Deadline: This position is anticipated to close on Aug 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.