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Type: Temporary 6-month contract Full Time or Part Time: Full time Pay Rate: TBD Location: Remote Language Requirements: Write, read, and speak English fluently. Job Overview: We are seeking a remote GeneSys Cloud CX Contractor with a strong background in Architect flow development and contact center operations. This individual will support task-based assignments focused on IVR interaction flows, chatbot integrations, and reporting enhancements within the GeneSys platform. The contractor will play a key role in both development and strategic consultation on prioritized enhancements related to customer experience technologies. Availability during standard Pacific Time business hours (9 AM - 5 PM PT ) is required for collaboration and scheduled meetings. Experience Requirements: Minimum 2 years of hands-on experience with Genesys Cloud CX Architect development tool At least 5 years of experience in contact center operations Proven experience in flow development in GeneSys Architect for: Voice, Digital Messaging (Web and SMS), Email and other ACD interaction types Ability to develop and manage: Automated services (IVR/Chatbot), and ACD call routing flows Experience with: Directed Dialog and Natural Language Understanding (NLU), Voice/digital bots (speech recognition, NLU integrations), DTMF and speech entry, Text-to-speech, menus, and audio prompting Proficient in building and configuring GeneSys Data Actions to: Retrieve/post data via REST APIs, Use authentication methods (API token, OAuth, etc.) Experience migrating flows from GeneSys DEV to PROD tenants Demonstrated ability to troubleshoot and test GeneSys flows Reliable internet and ability to work exclusively within the United States Availability for scheduled meetings during Pacific Time working hours Experience Preferences: Broader experience with GeneSys Cloud CX platform features: IVR, Chatbot, SMS, Email, Voice, and Chat interactions Prior experience with GeneSys Workforce Optimization (WFO) Familiarity with Avaya Aura Unified Communications Understanding of best practices in chatbot flow design Experience integrating 3rd-party modules (e.g., Google Dialogflow) into Genesys flows Physical Requirements: Prolonged periods of sitting and working at a computer. Must have a quiet, dedicated work environment Must have a reliable internet connection Education Requirements: Must possess relevant training and hands-on experience in Genesys Cloud CX development and contact center systems Education Preferences: Degree or certification in Information Technology, Computer Science, Business Communications Certifications in Genesys Cloud CX or IVR/Contact Center technologies Training Schedule: Monday- Friday 9 am -5 pm (PST) Schedule: Monday- Friday 9 am -5 pm (PST) Dress Code: N/A Benefits: Paid sick time following State laws. Additional Information: Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation. #J-18808-Ljbffr