Michigan Staffing
Help Desk Analyst
Michigan Staffing - Portage, Michigan, United States, 49002
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Overview
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Overview
Help Desk Analyst
We are looking for a dedicated Help Desk Analyst to provide exceptional IT support across our organization, including office and field operations. This role requires a proactive individual who can resolve technical issues, manage IT systems, and ensure smooth operations for end-users. The ideal candidate will possess strong problem-solving abilities and a commitment to staying updated on technology trends. Responsibilities: Manage and operate the IT Help Desk, ensuring timely resolution of open tickets and efficient support to end-users. Configure and set up new hardware and software for employees, providing basic training as needed. Perform project-based tasks as assigned by the IT Director, adhering to deadlines and quality standards. Oversee the Antivirus Server and Windows Update Server to ensure devices are secure and up-to-date. Utilize remote support tools to assist personnel with troubleshooting and resolving technical issues. Maintain detailed documentation for IT processes, systems, and department activities. Participate in webinars, conferences, and training sessions to enhance technical knowledge and skills. Ensure proper management of printers, copiers, and scanners, including troubleshooting and routine maintenance. Provide after-hours support for urgent issues or project implementations as necessary. Collaborate with vendors and other stakeholders to address system needs and ensure optimal functionality. Requirements: Proficient in IT management systems, including Active Directory, Microsoft 365, and Windows OS. Experience with hardware and software setup, configuration, and troubleshooting. Familiarity with networking concepts, Linux, and information security protocols. Strong communication skills to effectively convey technical information to non-technical users. Ability to lift up to 50 pounds occasionally and use ladders or lifts when required. Demonstrated ability to prioritize tasks and manage time efficiently under pressure. Valid driver's license and access to a vehicle for transporting IT equipment. Willingness to stay updated on emerging technologies and industry trends.
We are looking for a dedicated Help Desk Analyst to provide exceptional IT support across our organization, including office and field operations. This role requires a proactive individual who can resolve technical issues, manage IT systems, and ensure smooth operations for end-users. The ideal candidate will possess strong problem-solving abilities and a commitment to staying updated on technology trends. Responsibilities: Manage and operate the IT Help Desk, ensuring timely resolution of open tickets and efficient support to end-users. Configure and set up new hardware and software for employees, providing basic training as needed. Perform project-based tasks as assigned by the IT Director, adhering to deadlines and quality standards. Oversee the Antivirus Server and Windows Update Server to ensure devices are secure and up-to-date. Utilize remote support tools to assist personnel with troubleshooting and resolving technical issues. Maintain detailed documentation for IT processes, systems, and department activities. Participate in webinars, conferences, and training sessions to enhance technical knowledge and skills. Ensure proper management of printers, copiers, and scanners, including troubleshooting and routine maintenance. Provide after-hours support for urgent issues or project implementations as necessary. Collaborate with vendors and other stakeholders to address system needs and ensure optimal functionality. Requirements: Proficient in IT management systems, including Active Directory, Microsoft 365, and Windows OS. Experience with hardware and software setup, configuration, and troubleshooting. Familiarity with networking concepts, Linux, and information security protocols. Strong communication skills to effectively convey technical information to non-technical users. Ability to lift up to 50 pounds occasionally and use ladders or lifts when required. Demonstrated ability to prioritize tasks and manage time efficiently under pressure. Valid driver's license and access to a vehicle for transporting IT equipment. Willingness to stay updated on emerging technologies and industry trends.