Virginia ABC
Application Analyst 2
Virginia ABC - Virginia Beach, Virginia, us, 23450
Work at Virginia ABC
Overview
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Overview
Title: Application Analyst 2
Position: 00086
Location: 7450 Freight Way, Mechanicsville, VA 23116
Salary: $80,300- $104,400
Exemption Status: Exempt
Our Mission
To strengthen the Commonwealth through public safety, education and revenue derived from the responsible regulation and sale of alcoholic beverages.
Our Vision
To bring good spirits and excellent service to Virginia.
Our Values
Accountability-Service-Integrity-Performance Excellence
Join a team of Virginia's Top Shelf Talent!
The Virginia Alcoholic Beverage Control Authority is seeking an Application Analyst 2 for the IT Services Division. The Applications Analyst 2 will assist with requirements, testing, and rollout of new functionality and enhancements across ABC systems that interface with Distribution Center applications. This role is critical in assisting with coordination of testing flows and the organization of effort with the Packaged Application Support and Development teams. This position will also serve as IT liaison for the Logistics Division to ensure support and service meet the needs of the Authority.
Areas of Responsibility
Provides support, administration, maintenance, health monitoring, usage, and overall compliance on the platform Ensure appropriate stakeholders are engaged in resolving equipment and device issues Partners with business and IT stakeholders to identify and develop requirements, and implement configuration-based enhancements based on industry best practices Manages service request prioritization, and serves as technical and functional subject matter expert for the platform, enabling user efficiency Coordinates change and release management efforts associated with the platform and other ABC systems Works with other IT teams to resolve data and interface issues with ABC systems including root cause analysis Develop and maintain internal technical documentation, manuals, policies, and SOPs Develop and maintain data mappings for data integration between Distribution Center applications and other ABC systems Ensure appropriate stakeholders are engaged in resolving equipment and device issues Minimum Qualifications
Ability to analyze, troubleshoot and resolve complex software application related problems Exceptional customer service skills Ability to analyze raw results, determine/resolve bottlenecks and create meaningful documentation of testing scenarios and results Experience troubleshooting integration management, security and application issues Possesses excellent problem-solving capabilities Ability to balance multiple assignments simultaneously based on priority and complexity Preferred Qualifications
Experience supporting and maintaining a SaaS/COTS environment Experience in developing and implementing new policies and procedures that provide guidance over internal processes Interface experience understanding data flows Experience with WMS - Manhattan Associates, MHE Sortation Software - DMW&H Shiraz and ServiceNow Associates degree or higher
Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.
VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion
For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) Know Your Rights Poster ; and Employee Polygraph Protection Act (EPPA)
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.
All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019
Position: 00086
Location: 7450 Freight Way, Mechanicsville, VA 23116
Salary: $80,300- $104,400
Exemption Status: Exempt
Our Mission
To strengthen the Commonwealth through public safety, education and revenue derived from the responsible regulation and sale of alcoholic beverages.
Our Vision
To bring good spirits and excellent service to Virginia.
Our Values
Accountability-Service-Integrity-Performance Excellence
Join a team of Virginia's Top Shelf Talent!
The Virginia Alcoholic Beverage Control Authority is seeking an Application Analyst 2 for the IT Services Division. The Applications Analyst 2 will assist with requirements, testing, and rollout of new functionality and enhancements across ABC systems that interface with Distribution Center applications. This role is critical in assisting with coordination of testing flows and the organization of effort with the Packaged Application Support and Development teams. This position will also serve as IT liaison for the Logistics Division to ensure support and service meet the needs of the Authority.
Areas of Responsibility
Provides support, administration, maintenance, health monitoring, usage, and overall compliance on the platform Ensure appropriate stakeholders are engaged in resolving equipment and device issues Partners with business and IT stakeholders to identify and develop requirements, and implement configuration-based enhancements based on industry best practices Manages service request prioritization, and serves as technical and functional subject matter expert for the platform, enabling user efficiency Coordinates change and release management efforts associated with the platform and other ABC systems Works with other IT teams to resolve data and interface issues with ABC systems including root cause analysis Develop and maintain internal technical documentation, manuals, policies, and SOPs Develop and maintain data mappings for data integration between Distribution Center applications and other ABC systems Ensure appropriate stakeholders are engaged in resolving equipment and device issues Minimum Qualifications
Ability to analyze, troubleshoot and resolve complex software application related problems Exceptional customer service skills Ability to analyze raw results, determine/resolve bottlenecks and create meaningful documentation of testing scenarios and results Experience troubleshooting integration management, security and application issues Possesses excellent problem-solving capabilities Ability to balance multiple assignments simultaneously based on priority and complexity Preferred Qualifications
Experience supporting and maintaining a SaaS/COTS environment Experience in developing and implementing new policies and procedures that provide guidance over internal processes Interface experience understanding data flows Experience with WMS - Manhattan Associates, MHE Sortation Software - DMW&H Shiraz and ServiceNow Associates degree or higher
Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.
VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion
For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) Know Your Rights Poster ; and Employee Polygraph Protection Act (EPPA)
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.
All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019