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Join to apply for the Technical Solutions Analyst I-2 role at Mueller Water Products 19 hours ago Be among the first 25 applicants Join to apply for the Technical Solutions Analyst I-2 role at Mueller Water Products Job Summary Technical Solutions Analyst I Job Description The Technical Solutions Analyst I provides technical support for Mueller IoT solutions including AMI and AMR products. This role serves as the first point of contact for customers and internal users. A key part of the team, the analyst performs troubleshooting, resolution, and escalation for application and network performance issues. Job Summary Technical Solutions Analyst I Job Description The Technical Solutions Analyst I provides technical support for Mueller IoT solutions including AMI and AMR products. This role serves as the first point of contact for customers and internal users. A key part of the team, the analyst performs troubleshooting, resolution, and escalation for application and network performance issues. Location: In-office: Sandy Springs, Georgia, United States Reports to: Technical Solutions Supervisor Primary Responsibilities Handle user inquiries via phone, email, and ticketing systems. Log, categorize, and prioritize support tickets in the incident management system. Perform initial triage, basic troubleshooting, and resolution for desktop applications, cloud-based software, and AMI network issues. Provide timely updates on ticket status and resolution steps. Escalate complex issues to Tier 2/Tier 3 support per protocol. Document solutions and maintain the knowledge base. Install proprietary software on customer systems. Proactively improve knowledge while developing analytical and technical skills. Assist with user account setups, permissions, and application configuration. Qualifications Required: Associate’s degree or equivalent experience in computer science, information technology, or related field. Minimum of 2 years’ experience in technical support or helpdesk roles. Strong troubleshooting and customer service skills. Proficiency with ticketing systems (e.g., Jira, Salesforce). Basic knowledge of Windows, Android and IOS, and Microsoft Office Suite 360. Team-oriented with collaborative experience. Preferred Experience writing SQL queries. Experience with AMR/AMI systems. Minimum of 1 year experience with enterprise or SaaS applications. Key Competencies Analytical thinking and problem-solving. Multitasking and prioritization in a fast-paced environment. Strong interpersonal skills and ability to collaborate across teams to meet shared goals. Proactive, adaptable, and detail oriented. Ability to follow technical procedures. Application Process Apply through the Mueller Water Products’ Career Portal ( Mueller will contact selected applicants and maintain application confidentiality. No recruiter contacts, please. Benefits Mueller offers a competitive salary and benefits, including medical and dental insurance, 401K with company match, paid parental leave, Employee Stock Purchase Plan, short-term disability, vacation, tuition reimbursement, company-provided life insurance, long-term disability, and supplemental insurance at group rates. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Utilities and Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Mueller Water Products by 2x Get notified about new Technical Analyst jobs in Atlanta, GA . Atlanta, GA $100,000.00-$130,000.00 4 weeks ago Coding Technical Analyst (10K Sign-On Bonus Available) Technical Support Analyst – Sheriff’s Office Atlanta, GA $100,000.00-$108,000.00 1 week ago Atlanta, GA $50,000.00-$60,000.00 1 month ago Atlanta, GA $90,000.00-$120,000.00 2 days ago Data Analyst, TechOps Business Performance Salesforce Business Analyst / Administrator IT Business Systems Analyst - ScriptMed - Remote Atlanta, GA $66,000.00-$106,000.00 7 hours ago Preservation Analyst, Technical and Tooling, Information Governance Atlanta, GA $113,000.00-$162,000.00 3 weeks ago Atlanta Metropolitan Area $99,461.00-$128,329.00 6 days ago GA TECH IT Enterprise Business Analyst (754066) Business Systems Analyst, Technology Solutions Fulton County, GA $78,000.00-$97,500.00 1 month ago IT Business Analyst - Project Initiation Technical Analyst Learning and Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr