Arkansas Staffing
IT Support Technician (Information Technology Support Technician)
Arkansas Staffing - Chino, California, United States, 91708
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Overview
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Overview
Technical Support Technician
Provide front-line technical support to Vertical IT Solutions customers and internal staff. The role requires handling support tickets, performing on-site and remote installations, and ensuring timely resolution of technical issues. The technician acts as an extension of the clients internal IT team, delivering reliable and customer-focused support. Responsibilities include responding to and resolving support tickets via Autotask, email, and phone. Perform installations (VoIP, emergency internet, servers, networking equipment, etc.). Troubleshoot and maintain equipment covered under service agreements. Accurately document all work, solutions, and client interactions. Act as a trusted IT resource for Vertical IT Solutions customers, addressing diverse technical needs. Reports To: Support Manager and Tier I Support Lead Location: Chino, CA Hours: Monday - Friday, 8:00 AM - 5:00 PM Compensation: $16.50/hour (Full-time, biweekly pay) + Bonus eligibility Benefits: Vacation (80 hrs), Sick Leave (40 hrs), 2 Personal Days, Medical/Dental/Vision (after 90 days)
Provide front-line technical support to Vertical IT Solutions customers and internal staff. The role requires handling support tickets, performing on-site and remote installations, and ensuring timely resolution of technical issues. The technician acts as an extension of the clients internal IT team, delivering reliable and customer-focused support. Responsibilities include responding to and resolving support tickets via Autotask, email, and phone. Perform installations (VoIP, emergency internet, servers, networking equipment, etc.). Troubleshoot and maintain equipment covered under service agreements. Accurately document all work, solutions, and client interactions. Act as a trusted IT resource for Vertical IT Solutions customers, addressing diverse technical needs. Reports To: Support Manager and Tier I Support Lead Location: Chino, CA Hours: Monday - Friday, 8:00 AM - 5:00 PM Compensation: $16.50/hour (Full-time, biweekly pay) + Bonus eligibility Benefits: Vacation (80 hrs), Sick Leave (40 hrs), 2 Personal Days, Medical/Dental/Vision (after 90 days)