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Junior User Support Specialist

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Junior User Support Specialist

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Jobright.ai Benesch is a growing, multi-disciplined planning, engineering, and professional services firm committed to enhancing infrastructure and communities. They are seeking a User Support Specialist to provide technical assistance, manage user support operations, and assist with onboarding across their 45+ locations in the US. Responsibilities: • Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed. • Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system. (Help Desk) • Travel to offices to assist with hardware deployment and infrastructure upgrades. (25% - 30%) • Support home office with infrastructure maintenance needs. • Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided. • Partner with the Software Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches. • Partner with the Infrastructure group to escalate unresolved issues or assist with initiatives and projects. • Assist with onboarding and training of new staff in IT systems. • Assist with documentation of technical solutions. Qualifications: Required: • B.S. degree in Computer Science, Information Systems or related discipline from an accredited university/college • Minimum of two years' experience with hardware and software support • Minimum of two years of Office 365/Teams experience • Experience in tier 1 help desk support preferred and familiarity with Windows operating systems. • Ability to prioritize and multi-task, problem solving skills, and excellent written and communication skills. • Basic networking and connectivity troubleshooting knowledge. Preferred: • Experience in tier 1 help desk support preferred and familiarity with Windows operating systems. Company: Serving a broad range of markets, Benesch has played a role in shaping our nation’s infrastructure and local communities for decades. Founded in 1946, the company is headquartered in Chicago, Illinois, USA, with a team of 501-1000 employees. The company is currently Late Stage. Benesch has a track record of offering H1B sponsorships. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job

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