Citi
Public Cloud Operational Support Engineer - VP
Citi - Irving, Texas, United States, 75084
Work at Citi
Overview
- View job
Overview
Join to apply for the
Infra Tech Lead Analyst - VP
role at
Citi 15 hours ago Be among the first 25 applicants Join to apply for the
Infra Tech Lead Analyst - VP
role at
Citi We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. This role is responsible for monitoring, troubleshooting and maintaining the health of our AWS /GCP environments, ensuring high availability, performance and operational excellence. The ideal candidate will have hand son experience supporting cloud platforms and a strong focus on incident response, automation and continuous improvement.
Responsibilities:
Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability. Perform Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues. Participate in on-call rotation for high severity / major incidents support coverage. Provide Root Cause Analysis (RCA) post restoration of service. Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Create, Maintain and enhance operational runbooks, SPOs and knowledge base articles. Support provisioning and configuration of Cloud resources across multiple environments. Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc). Assist in deployments, patching and disaster recovery procedures. Ensure ongoing compliance with regulatory requirements Identify and automate repetitive operational tasks to reduce toil. Has the ability to operate with a limited level of direct supervision. Acts as SME to senior stakeholders and /or other team members. Collaborate with Product, engineering, security and other stakeholders towards value adding outcomes. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement. Experience in Cloud Operations/ support and site reliability. Hands on experience with AWS and/ or GCP. Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing & cloud native services. Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to communicate technical concepts well to non-technical audience
Education:
Bachelor’s/University degree or equivalent experience
------------------------------------------------------
Job Family Group:
Technology
------------------------------------------------------
Job Family:
Infrastructure
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Primary Location:
Irving Texas United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
Jul 18, 2025
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at Citi by 2x Get notified about new Lead Technical Analyst jobs in
Irving, TX . Dallas, TX $100,000.00-$120,000.00 5 days ago Dallas, TX $100,000.00-$120,000.00 5 days ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Info Sec Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 2 weeks ago Apps Sup Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 2 weeks ago Dallas, TX $115,000.00-$120,000.00 18 hours ago Apps Dev Tech Lead Analyst- C13 - Hybrid
Irving, TX $125,760.00-$188,640.00 3 hours ago *Apps Dev Tech Lead Analyst - C13 - IRVING-conversion
Irving, TX $125,760.00-$188,640.00 3 days ago Applications Development Technical Lead Analyst
Irving, TX $155,900.00-$182,000.00 4 days ago Applications Development Technical Lead Analyst
Irving, TX $168,649.48-$182,000.00 4 days ago Apps Dev Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 1 week ago Irving, TX $162,400.00-$187,750.00 4 days ago Dallas, TX $60,000.00-$110,000.00 3 days ago Irving, TX $96,400.00-$144,600.00 1 week ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Apps Dev Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 2 weeks ago Irving, TX $138,720.00-$208,080.00 1 day ago Apps Dev Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 1 day ago Dallas-Fort Worth Metroplex $60.00-$70.00 3 weeks ago Irving, TX $125,760.00-$188,640.00 2 days ago Senior Big Data & Java Tech Lead Analyst - VP - Irving, TX/Tampa, FL
Irving, TX $125,760.00-$188,640.00 1 week ago Dallas, TX $150,000.00-$165,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Infra Tech Lead Analyst - VP
role at
Citi 15 hours ago Be among the first 25 applicants Join to apply for the
Infra Tech Lead Analyst - VP
role at
Citi We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. This role is responsible for monitoring, troubleshooting and maintaining the health of our AWS /GCP environments, ensuring high availability, performance and operational excellence. The ideal candidate will have hand son experience supporting cloud platforms and a strong focus on incident response, automation and continuous improvement.
Responsibilities:
Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability. Perform Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues. Participate in on-call rotation for high severity / major incidents support coverage. Provide Root Cause Analysis (RCA) post restoration of service. Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Create, Maintain and enhance operational runbooks, SPOs and knowledge base articles. Support provisioning and configuration of Cloud resources across multiple environments. Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc). Assist in deployments, patching and disaster recovery procedures. Ensure ongoing compliance with regulatory requirements Identify and automate repetitive operational tasks to reduce toil. Has the ability to operate with a limited level of direct supervision. Acts as SME to senior stakeholders and /or other team members. Collaborate with Product, engineering, security and other stakeholders towards value adding outcomes. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement. Experience in Cloud Operations/ support and site reliability. Hands on experience with AWS and/ or GCP. Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing & cloud native services. Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to communicate technical concepts well to non-technical audience
Education:
Bachelor’s/University degree or equivalent experience
------------------------------------------------------
Job Family Group:
Technology
------------------------------------------------------
Job Family:
Infrastructure
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Primary Location:
Irving Texas United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
Jul 18, 2025
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at Citi by 2x Get notified about new Lead Technical Analyst jobs in
Irving, TX . Dallas, TX $100,000.00-$120,000.00 5 days ago Dallas, TX $100,000.00-$120,000.00 5 days ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Info Sec Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 2 weeks ago Apps Sup Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 2 weeks ago Dallas, TX $115,000.00-$120,000.00 18 hours ago Apps Dev Tech Lead Analyst- C13 - Hybrid
Irving, TX $125,760.00-$188,640.00 3 hours ago *Apps Dev Tech Lead Analyst - C13 - IRVING-conversion
Irving, TX $125,760.00-$188,640.00 3 days ago Applications Development Technical Lead Analyst
Irving, TX $155,900.00-$182,000.00 4 days ago Applications Development Technical Lead Analyst
Irving, TX $168,649.48-$182,000.00 4 days ago Apps Dev Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 1 week ago Irving, TX $162,400.00-$187,750.00 4 days ago Dallas, TX $60,000.00-$110,000.00 3 days ago Irving, TX $96,400.00-$144,600.00 1 week ago Irving, TX $125,760.00-$188,640.00 2 weeks ago Apps Dev Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 2 weeks ago Irving, TX $138,720.00-$208,080.00 1 day ago Apps Dev Tech Lead Analyst - C13 - IRVING
Irving, TX $125,760.00-$188,640.00 1 day ago Dallas-Fort Worth Metroplex $60.00-$70.00 3 weeks ago Irving, TX $125,760.00-$188,640.00 2 days ago Senior Big Data & Java Tech Lead Analyst - VP - Irving, TX/Tampa, FL
Irving, TX $125,760.00-$188,640.00 1 week ago Dallas, TX $150,000.00-$165,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr