F2OnSite
L2 Desktop Support Tech
F2OnSite - Valencia, California, us, 91385
Work at F2OnSite
Overview
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Overview
We are looking for an L2 Desktop/End User Support Technician for the corporate Valencia, CA location.
Schedule:
Monday - Friday,
8:00 AM - 5:00 PM
(1-hour unpaid lunch) Duration- 8-10 weeks Job Responsibilities: This is an End User Support role where the technician will assist users by creating a ticket to document the issue and performing hardware and software troubleshooting. For more complex issues requiring further troubleshooting at a user's desk or a conference room, the technician will guide the user in creating an appropriate Incident or Service Request, ensuring the responsible team addresses the issue through standard support channels.
Required Skills & Experience:
Laptop hardware troubleshooting Software and application support Strong communication and customer service skills Experience with ticketing systems
dditional Expectations:
Professionalism & Communication: Maintain a professional demeanor and open communication on-site. Any issues, late arrivals, or concerns must be reported immediately to both the site contact and WO Manager. Required Tools: Standard toolkit On-Site Identification: Please identify yourself as an NSC Global Technician while on site.
Monday - Friday,
8:00 AM - 5:00 PM
(1-hour unpaid lunch) Duration- 8-10 weeks Job Responsibilities: This is an End User Support role where the technician will assist users by creating a ticket to document the issue and performing hardware and software troubleshooting. For more complex issues requiring further troubleshooting at a user's desk or a conference room, the technician will guide the user in creating an appropriate Incident or Service Request, ensuring the responsible team addresses the issue through standard support channels.
Required Skills & Experience:
Laptop hardware troubleshooting Software and application support Strong communication and customer service skills Experience with ticketing systems
dditional Expectations:
Professionalism & Communication: Maintain a professional demeanor and open communication on-site. Any issues, late arrivals, or concerns must be reported immediately to both the site contact and WO Manager. Required Tools: Standard toolkit On-Site Identification: Please identify yourself as an NSC Global Technician while on site.