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ADP is hiring a Content Developer to create product support solutions We have an exciting opportunity for a full-time Content Developer with 3+ years of experience. Join our team to collaborate with product owners, service teams, human experience professionals, developers, learning designers, and others to craft exceptional support experiences for our clients. We look forward to having you on board! WHAT YOU’LL DO: Here's what a typical day might look like, though no two days are exactly the same: Use your words:

Recognize the importance of content in a seamless Help & Support model, creating compelling, intuitive solutions. Bring a proven track record of producing targeted, clear, well-organized content that meets user needs. Win as one:

Collaborate with product teams and partner with the Strategic Enablement & KM organization and Service teams to develop in-product solutions. Experience with digital adoption tools like Pendo, WalkMe, and WhatFix is preferred. Share a passion for perfection:

Draft, iterate, and refine content to ensure the best possible product support solutions within delivery timelines. Follow the journey:

Be an advocate for the user, creating clear, concise, engaging content aligned with the user experience and following writing standards. Get in the weeds:

Ensure the product's voice and tone are consistent, concise, and aligned with goals, making support content easy to understand and engaging. Share what you know:

Stay updated on writing methods, technologies, and industry standards. Contribute ideas and recommend tools to improve workflows. Be a continuous learner:

Focus on personal and professional development, maintaining an outside-in perspective through networking and learning. Jump right in:

Manage multiple tasks and priorities in a fast-paced, agile environment while following governance processes. Measure outcomes:

Use metrics and feedback to inform and improve your work. To succeed, you should have 3+ years of experience with Pendo, WalkMe, or WhatFix, and the technical expertise to design effective content and troubleshoot using these tools. Experience in designing product solutions independently, managing multiple projects, and a focus on continuous learning and process improvement are essential. Your work will support clients ranging from small businesses to large enterprises. WHY YOU’LL LOVE WORKING HERE: Team collaboration:

Engage in honest conversations, ownership, and challenging ideas to find the best solutions. Deliver at scale:

Focus on user outcomes, simplicity, client happiness, and productivity. Curious learners:

Grow and elevate through continuous learning and collaboration. Act as an owner & doer:

Take on challenges, solve problems, and master your craft. Give back:

Support clients and community, and contribute to ADP's philanthropic efforts. Commitment to equality:

We aim to create lasting change through our actions. QUALIFICATIONS TO SUCCEED: Experience:

1-3 years in content development, with hands-on experience in a digital adoption platform, preferably Pendo. Education:

Degree in Technical Writing, Communications, English, or a UX Writing certification is preferred but not required. Additional preferred skills: Experience with tools like Captivate, Articulate 360, Camtasia, SnagIt, Audacity, Vyond, Microsoft Office, Adobe products. Technical aptitude for learning new development tools. Basic programming knowledge: HTML, CSS, JavaScript, BBcode. Comfort with browser consoles and troubleshooting. Strong writing, attention to detail, and organizational skills.

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