The Aspen Group
Learning Management System Administrator
The Aspen Group - Chicago, Illinois, United States, 60290
Work at The Aspen Group
Overview
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Overview
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Job Summary:
The Learning Technology Administrator is part of the Learning & Development team and provides support across a range of internal learning technology systems, solutions, and platforms. Their work has a direct impact on improving the learner experience across The Aspen Group as technology is a key part of our learning strategy.
This role is hands-on and detail-focused, requiring someone who is responsive, organized, and committed to service excellence. The Learning Technology Administrator collaborates with internal L&D teams and cross-functional partners to troubleshoot issues, manage learning assignments, and improve system usability.
This person is a self-starter and can execute under minimal supervision. They must have passion for learning and technology; be able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility in unfamiliar situations. This role will report to the Manager, Learning Technology.
Essential Responsibilities:
Manage day-to-day LMS support tickets; troubleshoot issues related to configurations, updates, and user access. Maintain the LMS course catalog, learning assignments, auto-enrollments, and system notifications. Identify and resolve content-related LMS issues, including broken links, SCORM file errors, and display inconsistencies. Test new LMS functionality and quarterly updates in a staging environment to identify and document issues. Monitor LMS performance and usage trends; escalate issues that impact system reliability or learner experience. Generate and distribute standard and ad hoc LMS reports; support data pulls for compliance or program tracking. Document recurring issues and solutions to build a troubleshooting knowledge base. Maintain internal documentation and job aids related to LMS processes, workflows, and user support. Support L&D program managers by configuring learning assignments and assisting with system-related inquiries. Contribute to learner-facing communications about system enhancements, outages, or changes in LMS use. Requirements/Qualifications:
1-2+ years of experience in a role where LMS administration or support comprised at least 60% of responsibilities Working knowledge of LMS platforms, with Cornerstone preferred Familiarity with support ticket systems such as ServiceNow preferred Strong interest in learning technology, with the ability to quickly learn new systems and adapt in a tech-driven environment Proficient in Microsoft Office Suite, especially Excel, Outlook, PowerPoint, and SharePoint Highly organized and detail-oriented, able to manage multiple priorities with accuracy and follow-through Strong problem-solving and troubleshooting skills, with a proactive approach to issue resolution Clear and effective written and verbal communication skills Service-oriented and collaborative, comfortable working independently and with remote or cross-functional teams Demonstrates initiative, accountability, and integrity in daily work Demonstrates self-awareness and flexibility, open and responsive feedback.
Salary Range: $70,000 - $80,000
Job Summary:
The Learning Technology Administrator is part of the Learning & Development team and provides support across a range of internal learning technology systems, solutions, and platforms. Their work has a direct impact on improving the learner experience across The Aspen Group as technology is a key part of our learning strategy.
This role is hands-on and detail-focused, requiring someone who is responsive, organized, and committed to service excellence. The Learning Technology Administrator collaborates with internal L&D teams and cross-functional partners to troubleshoot issues, manage learning assignments, and improve system usability.
This person is a self-starter and can execute under minimal supervision. They must have passion for learning and technology; be able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility in unfamiliar situations. This role will report to the Manager, Learning Technology.
Essential Responsibilities:
Manage day-to-day LMS support tickets; troubleshoot issues related to configurations, updates, and user access. Maintain the LMS course catalog, learning assignments, auto-enrollments, and system notifications. Identify and resolve content-related LMS issues, including broken links, SCORM file errors, and display inconsistencies. Test new LMS functionality and quarterly updates in a staging environment to identify and document issues. Monitor LMS performance and usage trends; escalate issues that impact system reliability or learner experience. Generate and distribute standard and ad hoc LMS reports; support data pulls for compliance or program tracking. Document recurring issues and solutions to build a troubleshooting knowledge base. Maintain internal documentation and job aids related to LMS processes, workflows, and user support. Support L&D program managers by configuring learning assignments and assisting with system-related inquiries. Contribute to learner-facing communications about system enhancements, outages, or changes in LMS use. Requirements/Qualifications:
1-2+ years of experience in a role where LMS administration or support comprised at least 60% of responsibilities Working knowledge of LMS platforms, with Cornerstone preferred Familiarity with support ticket systems such as ServiceNow preferred Strong interest in learning technology, with the ability to quickly learn new systems and adapt in a tech-driven environment Proficient in Microsoft Office Suite, especially Excel, Outlook, PowerPoint, and SharePoint Highly organized and detail-oriented, able to manage multiple priorities with accuracy and follow-through Strong problem-solving and troubleshooting skills, with a proactive approach to issue resolution Clear and effective written and verbal communication skills Service-oriented and collaborative, comfortable working independently and with remote or cross-functional teams Demonstrates initiative, accountability, and integrity in daily work Demonstrates self-awareness and flexibility, open and responsive feedback.
Salary Range: $70,000 - $80,000